Overview Job Overview: You are in charge of analyzing, monitoring and resolving pricing disputes. You prepare the monthly closing elements by centralizing and codifying all the disputes in your customer portfolio. Responsibilities - Management of the dispute database • Collect and complete information relating to customer disputes (deductions) in order to resolve them: analysis of debit notes, customer calls • Ensure the correct codification of disputes by types after analysis of the elements. • Communicate to Key Accounts all elements related to pricing problems. • Justify, prepare and communicate to IBM the list of corrective documents (assets-refac) to be issued. • Control documents issued by IBM. • Follow up on reimbursement and disputes in collaboration with CBS AR Team and KAM teams • Submit clearing requests for deductions and adjustments. • In general, contribute to the information and monitoring of dashboards on the evolution of disputes. • Summarize all disputes and highlight the reasons • Anticipate and escalate risks according to customer behavior (Reception of NDD / reasons / impacts). • Establish and control monthly closing data. - Knowledge of the pricing and customer database • Acquire a level of expertise on the functioning of customers, distribution channels, markets and commercial policy specific to each. • Also acquire expertise on billing terms (depending on how the systems work) in accordance with pricing and promotional policies. • Master the essential data related to Pepsico's internal procedures (invoicing process, adjustments, provisions, etc.). - Billing management Ensure the daily mailing of paper invoices to our customers in compliance with management rules Send any document to the customer according to their requests. - Monitoring of processes and internal audit rules / Maintenance of procedures - Collaboration with outsourced IBM teams on all related activities Qualifications Advanced Excel SAP Fluency in French Be logical, rigorous Love to work and manipulate numbers Be comfortable with discount calculations Ability to synthesize for reporting Good internal and external interpersonal skills 0 to 1 year of experience in a dispute analyst position