At a Glance
Legrand has an exciting opportunity for a CMDB Intern to join the IT Service Management Team in West Hartford, CT. We are seeking a motivated and detail-oriented college intern to support our IT Service Management (ITSM) team in curating and updating the Configuration Management Database (CMDB) within the ServiceNow platform. This internship offers hands-on experience in IT asset and configuration management, data integrity, and ITIL best practices. The intern will work closely with IT professionals to ensure accurate and up-to-date information is maintained in the CMDB to support IT operations and decision-making.
Main Job Duties
Assist in collecting, verifying, and updating Configuration Items (CIs) in the CMDB.Ensure data accuracy, completeness, and consistency in ServiceNow CMDB records.Collaborate with IT teams to identify and document infrastructure components, relationships, and dependencies.Support data reconciliation efforts by identifying and resolving discrepancies between different data sources.Follow ITIL and organizational best practices for CMDB management and documentation.Assist in developing and updating CMDB-related workflows, reports, and dashboards in ServiceNowConduct periodic audits of CMDB data to maintain integrity and compliance.Document processes, procedures, and findings for future reference and knowledge sharing.Participate in meetings and training sessions related to IT Asset Management and ITSM.Provide recommendations for improving data quality and automation within the CMDB. QualificationsQualifications
Education:
Currently enrolled in a bachelor’s program in Information Technology, Computer Science, Information Systems, or a related field.Experience:
Basic understanding of IT infrastructure, networking, and asset management.Knowledge/Skills/Abilities:
Familiarity with IT Service Management (ITSM) concepts and frameworks like ITIL is a plus.Knowledge of ServiceNow or similar ITSM tools is preferred but not required.Strong analytical skills with attention to detail and data accuracy.Ability to learn quickly and adapt to new technologies and processes.Strong communication and collaboration skills.
Company Info
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us
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Equal Opportunity Employer