Cluster Reservations Manager

Application Deadline: 20 July 2025

Department: Revenue & Reservations

Employment Type: Permanent - Full Time

Location: Croatia - Savudrija

Reporting To: Cluster Revenue Manager

Description● Responsible for the efficient functioning of the Reservations department
● All inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS are effectively managed.● Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability


Key Responsibilities● Train, develop, and motivate staff to increase productivity● Review MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments● Ensure all internal package breakdowns are loaded and in line with financial department
● Update Serenata configuration / offers / confirmation letters set-up in corporate design, if applicable
● Prepare reports on a monthly basis

Skills, Knowledge and Expertise● College Degree in Hospitality required, University or Hotel School education preferred
● You are friendly and accommodating with strong leadership and analytical skills
● Work with different teams, reliably and independently
● 2 years of relevant experience in Reservations management; Hotel Operations experience a plus.
● Knowledge of Opera PMS/S&C
● Fluent in English and Croatian, additional languages a plus.

Benefits● Flexible working hours
● Possibility of permanent contract
● Initial salary by agreement (depending on experience)
● Attractive monthly bonuses
● Free meals during the shift
● Two days off during the working week
● Provided accommodation or paid travel expenses for employees residing/staying outside the workplace
● The possibility of employment in Kempinski hotels around the world