Come work for Travelex, the **world’s largest foreign exchange company!** Founded in 1976, Travelex has over 1,100 stores across the globe. We are passionate about retail and travel, but most importantly, we pride ourselves on providing **the best customer service** in the industry as we play a vital part in our customer’s travel journey. We are looking for an inspiring and motivated **Cluster Leader** to join our Retail Leadership team. **Based in Melbourne, this role will be looking after our locations in Chadstone, Fountain Gate** , **The Glen, Frankston,** **Cheltenham, and Southland.** Your focus will be driving results in a fast-paced environment and leading your team based on our Key Strategic Pillars: · Commercial Growth · Competitive Advantage · Compliance Culture · Colleagues At Our Core · Customer Centric Reporting to the VIC/TAS/SA State Manager, the Cluster Leader will be responsible for coaching of all Store Leaders, Sales Consultants and supporting the coaching of all Customer Care/Digital Coordinator roles to achieve KPI targets. The role will be supporting the store teams in maximising all initial sales and all future on -line sales. This business-critical leadership role will drive positive sales results, create and maintain a healthy workplace culture, and lead strategic change to increase profitability. **WHAT YOU WILL GET** · Competitive salary package on offer including **bonuses, incentives, and mileage** · **Free life insurance** and salary continuance · Enjoy birthday leave, **bank holidays, moving leave** and paid parental leave · **Staff discounts** on private health care and foreign currency · Stability in a **growing, global business** **THE ROLE** To be successful as Cluster Leader you will demonstrate or possess:   + **Strong commercial acumen** and ability to apply solid commercial judgment + Demonstrate superior knowledge of **product, services and procedures** including customer care sales process + **Drive performance** by ensuring that portfolio and individual sales targets, KPIs and compliance obligations are achieved + Work with Inventory Management to **manage and control stock** ensuring the right product is allocated and replenished + Maintenance upkeep, training and upholding **operational excellence** , i.e. store appearance, visual merchandising, dress code and behaviour + **Provide timely feedback to State Manager** in relation to their business area including operations and colleagues’ performance. + Build and maintain collaborative **, cohesive relations with the support office teams** + Identify talent to support growth initiative and development with **succession planning** . + Manage customer complaints in a timely manner and identify trends or issues, **implementing improvement** and escalate where required + Conduct regular one-to-one performance reviews with direct reports to provide feedback and **identify areas of improvement** across all reporting levels + Cultivate an **inclusive, inspirational environment** through consistent team recognition In summary we need a leader who can get the job done, but also develop key relationships with peers and key stakeholders remotely. **REQUIRED SKILLS & EXPERIENCE** Our next Cluster Leader will possess: + Ability to **engage and present persuasively** to Senior Management + **2-3 years’ experience as a multi-site manager** with a proven track record leading and managing 5 plus retail stores across a geographic spread + Strong financial and commercial acumen with the ability to analyse data insights and **identify business and commercial risks and opportunities** + Demonstrated experience and **capability with change management** , successfully leading teams through ambiguity + Strong influencing, negotiating and communications skills **both written and verbal** + Ability to **travel to visit all stores within the portfolio** , however some interstate may be required occasionally **Retail sales background is highly preferred** for this role.