Cluster Director Sales & Marketing

Application Deadline: 31 August 2025

Department: Sales & Marketing

Employment Type: Permanent - Full Time

Location: Switzerland - Engelberg

Reporting To: General Manager

DescriptionResponsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.\n

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Key Responsibilities\nManagement of the Sales & Marketing Team\nAttend internal Meetings and Conference Calls, and Client Appointments and Client Events\nResponsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.\nResponsible for prospecting new accounts.\nResponsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.\nConduct site inspections.\nAdhere to the Corporate SOP’s.\nFollow-up of tentative bookings in the assigned markets.\nDetailed knowledge of competitor set.\nDetailed knowledge of all services provided by the Hotel and all relevant facts and figures of the hotel.\nResponsible for timely contracting from the client base responsible for.\nSMART contracting to ensure optimum yielding during annual rate negotiations.\nAttend trade shows, sales blitz, workshops, etc. in the assigned markets.\nDefining an annual sales action plan and execute set actions accordingly.\nPreparation of the annual budget by providing statistics and forecasts of account productions.\nExecute sales actions within set cost budget structure.\nCross Sell other Kempinski Hotels. \nAim to achieve the Company Sales Vision.\nDocument all sales actions in SFA (S&C).\nUpdate OPERA contact database always.\nUnderstand, and follow the Company Sales Vision.\nUnderstand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.\nEnsure that all potential and real hazards are reported and rectified immediately.\n

Skills, Knowledge and Expertise\n
EXPERIENCE: Multiple years experience in a similar position, preferably in a 5 star luxury hotel.

\n\nLANGUAGE: Ability to work and communicate in a multinational environment:\nEnglish – excellent oral and written skills\nAdditional language - beneficial\n\nCOMPETENCIES: To fill this position the candidate must have:\nPlanning/organisation\nAdaptability\nFlexibility\nInitiative\nNegotiation skills\nSelling skills\nInnovative ideas\n\nTECHNICAL COMPETENCIES:
Computer literacy adapted to the field of Sales:
Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)Micros Fidelio Opera and Sales & Catering 

\n\nINDIVIDUAL  CHARACTERISTICS:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nInterest to develop in the Sales department, communication, attention to details\nOrganisational skills\nProblem solving & decision making\n


Benefits\nLiving and working in the heart of alpine Central Switzerland\nDiverse creative opportunities\nPleasant working atmosphere in a young and dynamic team\nInternational career prospects and development opportunities\nOutstanding employee benefits in all Kempinski Hotels, among others\nExtensive range of meals in our staff restaurant\nFree WLAN and parking spaces\n