Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But that's not all. Strategy is also leading to a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in S&P 500.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment

Job Location : Pune.

The Cloud Support Operations Engineers are responsible for the maintenance, upgrades and automation which support the security and stability of MicroStrategy Cloud Environments.  This person uses his/her knowledge to ensure that team members have all the tooling necessary for their activities, and also owns the relationship with software development teams to improve our platform.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, have an eye for continuous improvement, and have a strong desire to help others.

Responsibilities

Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities

Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure

Identify and drive opportunities for improving the MicroStrategy Cloud Environment service and infrastructure maintenance/management   

Effectively engage, communicate, and partner with our software development teams to improve the platform.

Provide direct support for customer upgrades, strategic customer escalations, and feature validation.

Resolve customer escalations and develop preventative methods

Design and run automated tests. Continuously improve software development, building, testing, and deployment processes

Design for quality, robustness, and performance, with common principles, patterns, and best practices

Collaborate, support and communicate effectively with team members in the same or different time zones

Qualifications

Bachelor's degree in Computer Science, Computer Engineering, Software Engineering or a related discipline

Experience with Python, Ansible, Jenkins, container technology (Docker/Kubernetes)  and PowerShell

Experience with RedHat, Amazon Linux, and Windows systems

Minimum of 3 years of IT customer service experience / strong customer focus

Minimum of 2 years of hands-on experience working with cloud technologies on AWS/Azure

Minimum of 1 year of MicroStrategy Platform troubleshooting knowledge, usage, or administration knowledge

Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.

Strong analytical and troubleshooting skills and experience

Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure

Proven ability to mentor/teach others on technical matters

Excellent oral and written English communication skills

Willing to work from Pune office 

Additional Information

The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder.