Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends, we set them, and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.
But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where all employees’ contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others

Responsibilities 

Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 

Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 

Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities 

Collaborate and communicate effectively with peers, internal application and software development teams 

Prioritize and communicate product defects and enhancements to development teams 

Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 

Enhance personal and professional growth by participating in Internal Development Programs 

Work in a strong team environment 

Qualifications 

Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 

Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 

Windows/Linux system administration knowledge 

Minimum of 2 years of IT customer service experience / strong customer focus 

Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 

Able to support Strategy customers during EMEA hours

Strong analytical and troubleshooting skills and experience 

Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 

Excellent oral and written English communication skills 

Preferred 

Cloud Certifications (AWS, Azure, Google Cloud) 

Additional Information

The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder

We work from the Pune office 4 times a week