*Targeting levels 62 and 63

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.  

The Copilot Cloud Solution Architect role in Customer Success MEA HQ will support various countries in MEA. The role will be centered on the 3 Priority Pillars of Customer Centricity, Technical Leadership and Business Impact. We will leverage the Tech Maturity Model to determine how to serve customers at scale. In FY26 you will play a key role in our customers realizing value in their MS investment, enabled by Unified & Enhanced Solutions. You do this through delivery of your technical expertise and business acumen, ensuring customers have a secure, resilient architecture. You will be the trusted advisor that leads our customers AI experiences. You will continue to focus on Job1/Job2 as per your accountabilities in the MCEM framework and deliver customer outcomes and business value to MS

Some specific focus areas for you include:

Drive AI growth by delivering an end-to-end Copilot journey across Chat, M365 Copilot, Copilot Studio & Power Platform

Drive strong operational discipline and deliver Usage Excellence to ensure healthy E3 and E5 renewals, upsell & expansion