With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Do you have a passion for Azure Infra and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you! As Mission Critical Cloud Solution Architect (CSA) you interact with the customer on a regular basis in a proactive and programmatic manner. You are familiar with the solutions and customer’s organization. You bring deep technical knowledge and “know me” of the overall solution and understand how it contributes to the customer’s business goals. You define and own execution of architectural updates to customer’s environment to meet optimization goals. Your proactive technical work lays the foundation for a successful operation of the solution. You deliver solution-oriented proactive services to ensure solution reliability, stability and optimal performance. You provide technology-specific deep technical expertise. You deliver ad-hoc trainings / workshops according to the customer’s needs. You ensure the solution is built & run according to leading practices and provide the technical knowledge to remediate issues. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** Your responsibilities for this role include advising stakeholders and translating business requirements into designs for Azure solutions that align with the Azure Well-Architected Framework. In this role, you implement solutions on Azure by partnering with various other job roles, including: Developers, Administrators, Security engineers, Data engineers. You will: + Create and Update deep technical understanding and documentation of the customer’s technology and solution (KnowMe) and Workload record(s) for their assigned solutions. + Deliver Onboarding Assessments and define and drive Delivery Plan. + Regular internal touchpoints with Team Manager, CSAM (Customer Success Account Manager), Mission Critical CSAs and connected teams like Azure Engineering Direct (AED), Azure Rapid Response (ARR) & others to ensure alignments. + Ensure successful delivery of remediation activities. + Identify trends, analyze and coordinate delivery opportunities. + Provide case trend analysis and recommend remediation activities during regular customer reviews. + Function as a Trusted Advisor. + Scoping of engagements, discussing workstreams and assigning actions and agreeing ETAs. + Provide RCA in coordination with AED (Azure Engineering Direct) for critical incidents (Sev A/0). + Provide advisory support with deep technical focused analysis and KnowMe. + Responsibility for driving towards a stable and robust solution and minimiz reactive demand and time to recovery. + Deliver relevant/accredited proactive services. + You will share and gain knowledge through technical communities. **Qualifications** Subject matter expertise (certifications +3 years work experience) in designing cloud and hybrid solutions that run on Azure, including: Compute, Network, Storage, Monitoring, Security. Advanced experience and knowledge of IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platforms, and governance. You should manage how decisions in each area affect an overall solution. In addition, you should have experience with: • Azure administration • Azure development • DevOps processes • Identity, governance, and monitoring solutions • Data storage solutions • Business continuity solutions • Infrastructure solutions Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .