Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. We’re seeking a Cloud Solution Architect (CSA) with deep expertise across Azure workloads, including Azure AI, App Services, GitHub, and data platforms, who is passionate about solving complex challenges and helping enterprise customers accelerate their digital transformation. In this senior, customer-facing role, you’ll lead strategic technical engagements, advise C-level executives, and partner with Customer Success Leaders to shape and execute cloud strategies that drive innovation and business value. You’ll guide customers through architecture design, deployment, and operational excellence, helping them scale AI solutions and modernize applications on Microsoft Azure. This is an opportunity to make a meaningful impact by enabling customers to realize the full potential of the cloud. You'll be part of a dynamic team of highly skilled architects with deep expertise across Cloud, Data, Apps and AI. We’re passionate about delivering customer value through strong technical leadership and collaboration. Our team culture is built on mutual support, continuous learning, and a shared commitment to growth. While we each bring our own unique quirks, we take pride in fostering an inclusive and caring environment where everyone can thrive. This role is flexible in that you can work up to 50% from home. **Responsibilities** As a Cloud Solution Architect in the Cloud + AI Apps team your responsibilities will include: + Build trusted relationships with IT Executives and business leaders to shape their Cloud and AI strategy, acting as a technical advisor and champion for their success. + Lead architectural design sessions and guide the implementation of secure, scalable, and resilient solutions using Microsoft’s best practices and frameworks like CAF and WAF. + Drive technical excellence across Azure workloads—including AI, Apps, and Data—ensuring mission-critical workloads are optimized for performance, security, and production-scale AI readiness. + Own the end-to-end technical delivery for a defined set of strategic accounts, ensuring alignment with customer success plans and maximizing the value of Microsoft investments. + Accelerate Azure consumption and customer outcomes by delivering repeatable IP, resolving technical blockers, and providing delivery oversight for key engagements. + Collaborate with internal teams and partners to design impactful delivery proposals and support execution with clarity and confidence. + Actively contribute to Microsoft’s technical communities by mentoring peers, sharing insights, and serving as a spokesperson in internal and external forums. + Stay ahead of the curve by maintaining advanced certifications and deep technical expertise across priority workloads such as Azure AI Foundry, GitHub, App Services, Databricks, Fabric, and more. + Inspire customer innovation by helping them adopt AI at scale, guiding them through their transformation journey with confidence and clarity. + Demonstrate a growth mindset by continuously developing your skills, aligning with business priorities, and contributing to a culture of learning and excellence. **Qualifications** **Required Qualifications (RQs)   ** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience + Hands-on experience in designing, shipping and operating production AI solutions, including agentic patterns, RAG/grounding, model safety/evaluations, and telemetry/observability + Demonstrated ability to lead through influence, strategic communication and executive presence with customers regardless of authority **Preferred Qualifications (PQs)** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience + 6+ years experience working in a customer-facing role (e.g., internal and/or external) + 6+ years experience working on technical projects + Strong applied ML background and proven track record shipping AI solutions to production. + LLMOps/MLOps at scale including experiment tracking, CI/CD for models, automated evaluations, A/B or canary releases, and quality/drift monitoring (e.g., MLflow, Kubeflow, Weights & Biases). + Safety, security & governance for AI systems: red‑teaming, prompt‑injection/Jailbreak defenses, PII handling, policy/guardrails, and auditability. + Strong development background in programming languages such as .NET, Python, Java, or JavaScript/Node.js, with proven experience in cloud-native and microservices architectures. + Thorough understanding of the full Software Development Life Cycle (SDLC) with deep knowledge of DevSecOps practices and proven experience implementing them at scale + Strong expertise in containerization platforms like Kubernetes, Docker and Azure Container Apps. + Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .