Location: Maynila, Philippines

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales has been present in the Philippines since 2002, and continues to support the country’s big ambitions in the aerospace, defence and digital security sectors. As a committed partner to the country, Thales works closely with key Filipino partners in the areas of digital identity and security, air traffic management and defence, where its technologies and services supplied Digital Identity & Security business lie at the heart of modern life, from payment to enterprise security and the internet of things. Thales employs a workforce of close to 200 employees in the Philippines, across two facilities in Manila and Laguna.

We are seeking a skilled and motivated Cloud Security Engineer to join our team. In this role, you will be responsible for managing security incidents, monitoring system health, and performing advanced troubleshooting and configuration within Imperva’s Cloud Application Security platform. This position offers the opportunity to engage in a diverse range of cloud security and application domains, including customer integration, incident response, and advanced analytics. You will also collaborate closely with internal technical and business teams to provide strategic insights and drive continuous product improvement.

Key Responsibilities:

Maintain deep expertise in the Imperva Cloud Application Security platformDeliver proactive support to customers, including system monitoring, configuration, and integration guidanceServe as a trusted technical advisor by providing high-quality troubleshooting, investigations, and consultationsCollaborate with support, research, development, and product teams to translate insights into actionable product improvementsTake full ownership of technical issues and coordinate resolution efforts across cross-functional teams

Qualifications:

Minimum 5 years experience in a Technical Support (Tier 2) role.Background in technical support, networking, or IT securityStrong understanding of WAN, web applications, and protocols (HTTP/S, SSL, DNS, TCP/IP)Excellent analytical and problem-solving skills with a passion for learningStrong communication and interpersonal skills; capable of leading customer interactions and callsFamiliarity with web technologies (HTML, JavaScript, JSON, REST APIs)Understanding of web application security concepts, including the OWASP Top 10

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!