We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

Summary & Role Information:

As part of RISE with SAP, several strategic and very large customers start their transformation journey towards Cloud along with SAP ECS using an enhanced delivery model. The ECS Large Customer Operations Organization (LCO) has been setup to provide the strategic focused service with a dedicated team within SAP Enterprise Cloud Services for these large strategic customers. While acting in LCO as Subject Matter Expert (SME), you will focus in your area of expertise to optimize all related activities, from planning to execution, implementation and operational support and have the team trained to scale. 

We’re looking for an enthusiastic and action-oriented colleague who is willing to take ownership and accountability to help our team to reach the next level for excellent & enhanced service delivery.

 

KEY RESPONSIBILITIES AND TASKS

Represent the entire portfolio set of value-add services in SAP’s Enterprise Cloud Services engagements Analyse current landscape setups, goals and challenges in order to suggest ECS continuous improvement solutions and innovation Executing proactive periodic support and maintenance activities Design software lifecycle procedures in strong collaboration with ECS cloud operations and support application service delivery in all lifecycle phases Define roadmap for innovation adoption together with subject matter experts and collaborate with different teams to ensure excellent customer satisfaction Drive Customer Success for ECS LCO delivering expected outcomes to the customer Focus on continuous improvement and innovation opportunities based on the ECS Portfolio Mentor and Guide junior members of the team

 

Experience (Role Requirements):         

Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable. Experienced IT system landscape architect with proven track record of leading complex architecture setups across distributed systems in the context of SAP Technology. Advanced technical background of Linux based server operating systems, Certifications in Linux or SAP Technologies. Troubleshoot complex Pacemaker software and Linux OS/ infrastructure issues across all platforms. Identifying and resolving architectural and design issues in existing Pacemaker setup, developing automation to ensure stability and reliability of the environment to run business-critical systems of our customers. Administer Linux Servers for performance, Patching and Troubleshooting. Contribute to standardizing and simplifying server operations using software tools and automation (DevOps) Experience with CI/CD concepts and automated integration and deployment of agile principles. Advanced knowledge in Hyperscaler network topics, including VPN, VPC, NAT gateways, and Security groups. Good understanding of IT security, OS hardening Experience in Scripting (e.g., Shell, Python, Go, etc.), Infrastructure-as-Code tools like Ansible is an advantage. 12+ years of Technical Operations in Linux OS/ infrastructure across all platforms. Fluency in English language and the ability to work in global, multi-cultural teams is a key requirement. SAP and hyperscaler certification is an advantag #SAPECSCareer

 

 

 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 428595  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.