At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleClinical Support Specialist

                        

LocationWeston

                    

FacilityFlorida Weston Hospital

                     

DepartmentITD Clinical Systems-Information Tech Div

                      

Job Code001602

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

As part of Cleveland Clinic’s IT and cybersecurity family, you will do more than explore and expand your discipline and skills — you will impact patients everywhere by helping our teams stay connected, improve operations, and stay up to date and equipped with the groundbreaking tools and technologies that are changing patients’ lives.      

 

As a Clinical Support Specialist, you will be responsible for high-level clinical and technical support to ensure optimal use of the electronic medical record (EMR), with a focus on Epic. The caregiver serves as a subject matter expert on EMR workflows, offering support to clinicians across Cleveland Clinic. This position is an excellent opportunity to enhance proficiencies in Epic and explore the endless possibilities at Cleveland Clinic 

 

A caregiver in this position works Monday-Friday, 8:00am – 4:30pm, with 50% local travel across Florida, Martin Health and Weston locations as needed.  

 

A caregiver who excels in this role will:  

Provides support to clinicians in mastering the optimal use and maximum utilization of the EMR, including knowledge of applications that integrate with the EMR to support patient care 

Provides clinician training and support in the classroom, in person at the elbow, or virtually online, in department meetings, in groups and one-on-one; ensuring both the baseline knowledge of EMR use, specific EMR workflow knowledge, changes to existing workflows, and knowledge on new features as they are released. 

Serves as primary contact for learning about clinician’s EMR usability challenges, assisting with EMR workflow knowledge and EMR troubleshooting and EMR workflow issue resolution. 

Identifies opportunities for improvement in workflows and works with the ITD teams that design these improvements and the operational teams that implement them to enhance our use of the EMR 

 

Minimum qualifications for the ideal future caregiver include:  

Bachelor's degree required 

3 years' experience in a clinical setting, preferably in a multi-entity health care system 

OR High School Diploma / GED or equivalent and 7 years of experience 

OR Associates Degree and 5 years of experience 

Experience in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT) 

For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date 

Must have strong clinical background and knowledge of patient care settings and clinical practice 

 

Preferred qualifications for the ideal future caregiver include: 

Clinical license preferred in RN, LPN, Medical Assistant, Physical Therapist, or Respiratory Therapist 

Experience with clinical information systems or computerized physician order management 

Experience in education/training or human resources development  

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

Ability to perform work in a stationary position for extended periods.

Ability to travel throughout the hospital system.

Ability to operate a computer and other office equipment.

Ability to communicate and exchange accurate information.

Personal Protective Equipment:

Follow standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities