Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Clinical Support Specialist, you will be responsible for high-level clinical and technical support to ensure optimal use of the electronic medical record (EMR), with a focus on Epic. The caregiver serves as a subject matter expert on EMR workflows, offering support to clinicians across Cleveland Clinic. This position is an excellent opportunity to enhance proficiencies in Epic and explore the endless possibilities at Cleveland Clinic **A caregiver in this position works Monday-Friday, 8:00am - 4:30pm, with local travel across Northeast Ohio as needed.** A caregiver who excels in this role will: + Provides support to clinicians in mastering the optimal use and maximum utilization of the EMR, including knowledge of applications that integrate with the EMR to support patient care + Deliver EMR training and education to new and existing providers through classroom sessions, virtual platforms, group training, and one-on-one support + Serve as a primary resource for clinician questions, troubleshooting, and workflow optimization + Identify and resolve EMR usability challenges in collaboration with the IT Divison and operational teams + Stay current on EMR updates and ensure clinicians are informed of changes and new features Minimum qualifications for the ideal future caregiver include: + Bachelor's degree required + 3 years' experience in a clinical setting, preferably in a multi-entity health care system + OR High School Diploma / GED or equivalent and 7 years of experience + OR Associates Degree and 5 years of experience + Experience in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT) + For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date + Must have strong clinical background and knowledge of patient care settings and clinical practice Preferred qualifications for the ideal future caregiver include: + Clinical license preferred in RN, LPN, Medical Assistant, Physical Therapist, or Respiratory Therapist + Experience with clinical information systems or computerized physician order management + Experience in education/training or human resources development Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: + Ability to perform work in a stationary position for extended periods. + Ability to travel throughout the hospital system. + Ability to operate a computer and other office equipment. + Ability to communicate and exchange accurate information. Personal Protective Equipment: + Follow standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $33.46 Maximum hourly: $51.03 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities