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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleClinical Support Specialist
LocationCleveland
FacilityCleveland Clinic Main Campus
DepartmentITD Clinical Systems-Information Tech Div
Job CodeT97615
ShiftDays
Schedule8:00am-5:00pm
Job Summary
Job Details
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Clinical Support Specialist, you will be responsible for high-level clinical and technical support to ensure optimal use of the electronic medical record (EMR), with a focus on Epic. The caregiver serves as a subject matter expert on EMR workflows, offering support to clinicians across Cleveland Clinic. This position is an excellent opportunity to enhance proficiencies in Epic and explore the endless possibilities at Cleveland Clinic
A caregiver in this position works Monday-Friday, 8:00am – 4:30pm, with local travel across Northeast Ohio as needed.
A caregiver who excels in this role will:
Provides support to clinicians in mastering the optimal use and maximum utilization of the EMR, including knowledge of applications that integrate with the EMR to support patient care
Deliver EMR training and education to new and existing providers through classroom sessions, virtual platforms, group training, and one-on-one support
Serve as a primary resource for clinician questions, troubleshooting, and workflow optimization
Identify and resolve EMR usability challenges in collaboration with the IT Divison and operational teams
Stay current on EMR updates and ensure clinicians are informed of changes and new features
Minimum qualifications for the ideal future caregiver include:
Bachelor's degree required
3 years' experience in a clinical setting, preferably in a multi-entity health care system
OR High School Diploma / GED or equivalent and 7 years of experience
OR Associates Degree and 5 years of experience
Experience in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date
Must have strong clinical background and knowledge of patient care settings and clinical practice
Preferred qualifications for the ideal future caregiver include:
Clinical license preferred in RN, LPN, Medical Assistant, Physical Therapist, or Respiratory Therapist
Experience with clinical information systems or computerized physician order management
Experience in education/training or human resources development
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
Personal Protective Equipment:
Follow standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities