Clinical Services Manager Position at LA Family Housing Pay Rate: USD $83,298.16/Yr. Why Join Us? You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With over 40 years of experience and 15,000+ people's lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing! The Position The Clinical Services Manager will oversee the mental health team providing support to individuals experiencing homelessness. We're looking for someone with strong knowledge of challenges like health, substance abuse, mental health, and domestic abuse. You should have experience in trauma-informed care, crisis intervention, and behavioral health. The role requires skills in data entry, reporting, and working with social service agencies and community resources. Excellent communication, advocacy, and leadership skills are key, with bilingual Spanish/English being a plus. You should be able to work well in a team, stay organized, and handle tasks efficiently. Flexibility to work evenings or weekends when needed is required. What You'll Do • Ensure accurate data collection and tracking of participants receiving mental health services. • Support the mental health team in developing engagement strategies and tools for assessing treatment progress, care needs, and termination. • Oversee mental health assessments and manage referrals to internal and external care providers. • Provide crisis intervention and conflict management support for staff and participants. • Guide housing staff and case managers in helping participants secure permanent housing based on mental health needs. • Build partnerships with mental health providers and maintain a resource list for staff and participants. • Advocate for participants with external organizations and agencies when needed. • Handle calls to emergency services when necessary and follow up with required documentation. • Ensure staff submit weekly reports on mental health services and participant updates. • Organize mental health events and create psychosocial classes/groups tailored to participant needs. • Hire, onboard, supervise, and evaluate Mental Health Specialist team staff. • Manage MSW intern program and ensure interns support participants effectively. • Coordinate with co-located staff (e.g., DHS, DMH, Substance Use providers). • Assist in standardizing clinical services across the department. • Attend staff, agency, and community meetings as directed. • Drive personal or agency vehicle to transport participants and for site visits. • Perform additional tasks as assigned. What You're Skilled At • Demonstrated knowledge of issues facing program participants (e.g. health, substance abuse, mental health, domestic abuse, child welfare, resources for undocumented persons) • Advanced understanding of trauma informed care, harm reduction, housing first, motivational interviewing, substance use disorder interventions, and behavioral health interventions. • Advanced understanding of crisis intervention, de-escalation and conflict resolution techniques and interventions • Advanced skills in risk and safety assessment, safety planning, and mandated reporting • Must be able to perform and provide oversight of electronic data entry, reporting, documentation, file compliance and case noting. • Knowledge of social service agencies and community resources • Excellent written and verbal communication and interpersonal skills • Ability to advocate on behalf of LAFH participants. • Bilingual: Spanish/English preferred but not required • Ability to work within and lead a team. • Solution focused problem solving skills required • Good organizational skills, and ability to follow through from start to finish on tasks and projects. • Excellent public speaking skills • Must be able to work evenings or weekend when requested by the Director of Interim Housing Other • Able to maintain and execute confidential information according to HIPAA standards. • Obtain and maintain CPR/First Aid Certification • Ability to pass post-offer Tuberculosis (TB) clearances • Travel is a regular duty for this position and is required 50% of the time • Use of a personal vehicle to travel between worksites and other locations is required. • Must have and maintain a valid California Driver's License and insurance in good standing • Ability to work a 9/80 work schedule. Experience • Master's Degree with completed license in Social Work, Marriage & Family Therapy, Psychology, or a related field and at least four (4) years of social service experience (MSW Preferred) • Homeless services experience preferred • Ability to provide LPS designation preferred • Ability to provide clinical supervision to staff seeking licensure preferred • At least two years of supervising staff in a social service setting preferred What We Offer Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility, Professional Development Funds, Emergency Funds, and more! Physical Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department. Skills social work, customer service oriented, lcsw, community outreach, multi tasking skills, data management, Patient care, data entry Top Skills Details social work, customer service oriented, lcsw, community outreach Additional Skills & Qualifications At least one (1) year of work history and relevant transferrable skills Proficiency in Microsoft Suite programs, strong assessment skills, risk assessment capabilities, and the ability to make mandated reports. Experience working with individuals facing severe mental illness, substance use, and chronic medical conditions is important. Customer service, retail, or phone technical support experience can be beneficial. Personal Qualities: Patience and Resilience: High tolerance for challenging behaviors and the ability to de-escalate situations. Sensitivity and Passion: Sensitivity to trauma and participant experiences, alignment with the organization’s mission and goals, and a passion for the work. Organizational Skills: Strong organizational skills and the ability to manage multiple tasks effectively. Education and Experience A college degree in a related discipline or direct experience in a medical or social work setting is required. At least one year of experience working with a similar population is necessary. Pay and Benefits The pay range for this position is $75000.00 - $83000.00/yr. Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility, Professional Development Funds, Emergency Funds, and more! Workplace Type This is a fully onsite position in North Hollywood,CA. Application Deadline This position is anticipated to close on Jul 2, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.