Job Description:

Clinical Relations at Intermountain Health is actively involved in improving the experience and quality of care for patients across the enterprise. This includes investigating and managing patient complaints and grievances related to quality of care that have resulted in harm, have the potential to cause harm or lead to poor patient experience. This role uses the patient voice to partner with Clinical Relations Managers to identify opportunities for quality improvement. This role is key in coaching and providing resources to frontline caregivers in service recovery and maintaining good clinical relationships between patients, families and care teams. In addition, this role supports the following:



This position is Mon-Fri during business hours, with a minimum of 3 days a week onsite and an option to work 1-2 days a week remotely after training. Onsite support will be at the Primary Children's Hospital - Salt Lake Campus.

Essential Functions 

Comply with policy and regulatory requirements in event management and provide on-site support for surveys as it pertains to complaints and grievances.  

Participate in Early Communication and Resolution Process for High Harm "no Gap" events. 

Detect and manage risk exposure with enterprise legal partners and proactively mitigate claim potential. 

Participate in conflict resolution and liaison between multiple stakeholders; proactively identify potential risks to outcomes. 

Collaborate with General Liability in managing patient property loss or theft. 

Partner with Compliance in investigating and resolving Patient Privacy and Discrimination Concerns. 

Coach and shadow caregivers & leaders within hospitals and clinics, with expertise to lead through influence and coach/round for improvement. 

Skills 

Communication (verbal and written) 

Relationship Management 

Process Improvement 

Complex Problem Solving 

De-escalation 

Consulting 

Coaching 

Computer Literacy 

 

Qualifications 

Demonstrated ability to identify gaps in processes and participate in process improvement 

Demonstrated ability to partner effectively with many stakeholders 

Experience in conflict management  

Experience in navigating all parts of a patient’s electronic health record 

Bachelor’s degree in a healthcare related field 

Minimum of 3 years Clinical Experience 

Demonstrated competence in professional letter writing 

 

Physical Requirements 

Frequent interactions with providers, colleagues, patients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. 

Manual dexterity of hands and fingers for frequent typing, accessing information, etc. 

Ability to sit or stand for extended periods of time. 

 

Preferred Requirements 

Registered Nurse  

Physical Requirements:

Location:

Intermountain Health Primary Childrens Hospital

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$37.31 - $58.75

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.