Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Proactively and effectively develops and maintains collaborative relationships with physicians, nursing, entity leaders, and their employees. Participates in making recommendations for improving working relationships in the work area.Coordinates and facilitates the relationships between the various departments, committees, and taskforces necessary to implement quality improvement measurement initiatives.
SERVICE ESSENTIAL FUNCTIONS
Participates in project team meetings, interacts to advance projects and partners with internal customers to provide timely and accurate reports to physicians, nursing and entity leaders.Effectively organizes and documents responsibilities and other activities for accomplishment in a timely manner; meets deadlines.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Develops and presents logical and comprehensive analyses evaluating performance utilizing applicable databases, reporting systems, and/or external benchmarking systems as appropriate.Exhibits knowledge of and utilizes available databases/data sources for statistical reporting and data extraction as needed.Utilizes understanding of facility department structure and patient data flow as well as department work flows. Sets standards for the measurement, analysis, and reporting of adverse trends for review by appropriate stakeholders and assists in development of action plans for resolution as needed.Develops and manages the appropriate processes and tools needed for gathering PI/QI driven datasets to assist leadership in the enhancement of quality improvement strategies.Identifies and reports quality and performance improvement opportunities through analysis of HM and benchmark data. Supports HM external benchmarking initiatives and compliance of reporting.
FINANCE ESSENTIAL FUNCTIONS
Understands hospital billing/reimbursement system as it relates to the departmental scope and utilizes all available Houston Methodist sources in evaluating clinical and financial performance.Identifies cost saving and efficiency opportunities throughout the system and develops monitoring and reporting mechanisms to present to and share with the leadership as appropriate. Maintains current knowledge of external agencies and reporting organizations, federal and state regulatory requirements, health plan, billing and reimbursement as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSGenerates and communicates new ideas and suggestions that improve quality, service, or finance.Maintains professional growth and development through seminars, workshops, professional affiliations, etc. to keep abreast of the latest trends in healthcare as relevant.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree in business, statistics, finance, healthcare administration or related fieldMaster's degree preferred
WORK EXPERIENCE
Minimum of two years of experience in an analyst or related roleExperience in health care preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesGeneral knowledge of statistical analysis techniquesGeneral knowledge of Performance Improvement methodologiesSkill in general use of spreadsheet, relational database and word-processing software Knowledge of database design and database query languages in use at Houston Methodist preferredAbility to independently analyze and solve problemsInterpersonal skills for interfacing with all levels of customers and collaborating across clinical and non-clinical departmentsAbility to multi-task with good attention to detailAbility to enhance reporting effectiveness and efficiency
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
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