**Duration: 12+ months contract** **Job Description:** + Provides medical support with emphasis on the intake of medical product experiences. Acts as a liaison with Quality Assurance for product quality problems where an adverse event is involved. Works with Customer Service to provide standard information and product replacement as necessary. **Responsibilities:** + Conducting **oversight of vendors who identify and collect adverse event and product quality complaint information** and complete in-take of Pharmacovigilance safety and product complaint reports in client’s Systems. + Conducting oversight of vendors to ensure **collection, assessment, and processing of adverse event and product complaint information** is performed in a compliant and timely manner to comply with global regulations. + Supporting the business strategy of assisting internal and external customers in collectinginformation for **product safety reports, products complaints related to client products** . + **Conducting oversight of vendors** to ensure company standards for **quality, compliance and productivity are met.** Remaining current on knowledge and skills required for supporting client customers. + Supporting **vendor case quality, and productivity metrics** by exhibiting the client core leadership attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One client; Decide Smart and Sure. + Supporting and participating in audits and inspections as needed. + Supporting **development of materials and delivering training** in conjunction with the vendor, including train-the-trainer, special-topics, refresher, and internal client trainings as needed. + Conducting oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers, colleagues, and interdepartmental groups. + Conducting oversight in the vendors use of multiple databases to document adverse event and product complaint information. + Supporting implementation of strategies to enhance PDI excellence in providing the highest level of customer experience. + Acts as an adverse event and product complaint intake subject matter expert. + Other duties may be assigned based on the need or work requirement of the organization. **Experience:** + Bachelor’s degree of RN, BSN, or BS Pharm/PharmD required. + 2-4 years’ clinical healthcare and previous pharmaceutical industry experience. Pharmaceutical industry contact center experience preferred. + Demonstrates ability to lead project work. Proven success in results-driven process management. + Core knowledge of Industry regulations (ICH, FDA, EMEA, MHRA). + Demonstrates strong attention to detail and problem-solving skills + Demonstrates strong verbal communication skills with external and internal customers + Demonstrates strong (speed and accuracy) documentation skills. **Skills:** + ICH, Product Quality, adverse event, product complaint & case management. **Education:** + Bachelor’s degree of RN, BSN, or BS Pharm/PharmD required. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.