Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.Summary The Clinical Liaison Team Lead serves as a key representative of the Mary Free Bed Rehabilitation Hospital System. This role is responsible for evaluating, coordinating and facilitating appropriate referrals for acute inpatient rehabilitation. This position requires advanced clinical judgement, strategic outreach, and cross functional collaboration to ensure high-quality patient transitions and territory growth. The Team lead carries about an 80% patient case load with a 20% administrative workload to support efficiency and collaboration across the territory.
Essential Job Responsibilities:
Business Development
Analyzes market trends and physician referral patterns to prioritize outreach efforts and drive census growth.Collaborates with the Mary Free Bed Marketing Department to identify patient and referral source needs, supporting the development of educational materials and presentations.Cultivates and strengthens relationships with current and potential referral sources, including insurance case managers and payers, by promoting Mary Free Bed services.Develops and implements strategic outreach plans in partnership with the System Continuum Access Team.Partners with the Access Team to create initiatives targeting trauma centers for increased market penetration.Tracks and supports catastrophic cases across the territory by rounding at key call points to foster incremental referral growth.Coordinates meetings and calls with key referring physicians to support Census growth.Builds and maintains relationships with catastrophic case managers.Provides reporting trends and activity to the Access Leadership Team, identifying barriers to care and proposing solutions to support growth.Admissions
Works with acute care hospital staff to gather patient information, complete required documentation, and educate patients and families on inpatient rehabilitation.Completes pre-admission screenings and ensure timely physician review prior to admission.Maintains effective communication and professional relationships with referral sources and hospital staff.Promotes teamwork and direct communication among colleagues.Monitors customer satisfaction and facilitate resolution of issues with admitting physicians, patients, families, and referral sources.Remains informed about each referral hospital and its patient population.Builds strong working relationships with Network Partners and their admissions teams.Maintains credentialing and certifications at all required facilities.Works with Admissions Secretaries to ensure efficient processing of admissions information.Team Lead Oversight:
Provides daily operational oversight for the territory and clinical liaison activities.Serves as the primary contact for team-related questions and issue resolution.Leads team huddles and check-ins to promote collaboration, best practices, and timely communication.Communication and Coordination:
Standardizes and streamlines communication workflows across systems and teams to ensure consistent and timely information sharing with both internal and external stakeholders.Acts as a liaison between front line teams and system leadership to escalate issues and provide feedback.Ensures timely follow ups occur with referrals and the documentation practices.Training and Development:
Supports the onboarding and cross training of new and existing liaisons.Develops and implements tools to support information sharing and performance tracking.Identifies operational and skill gaps to provide solutions that support efficient and progressive workflows.Operational Efficiency:
Monitors referrals, conversion rates, and barriers ahead of time to ensure efficient admissions.Tracks key performance indicators for the teams, provides regular updates to leadership and implement process improvements for continued success.Strategic Support:
Aligns team activities with MFB’s broader strategic goals, including referral and census growth and cross-departmental collaboration.Contributes to territory expansion planning and integration of new sites.Other Job Responsibilities
Maintains up-to-date knowledge of referral sources and their patient populations.Performs other duties as assigned.Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Active degree in nursing, social work, physical therapy, occupational therapy, athletic trainer or speech therapy.Applicable state licensure is requiredMinimum of two years clinical experience in inpatient rehab, acute care, or post-acute settingProficient in clinical documentation in electronic medical record platformsStrong interpersonal, organizational and communication skills, ability to educate and influence across disciplines.Valid driver’s license with no restrictions.Preferred Job Qualifications
Previous experience working in a liaison, care management, clinical outreach or other access roles preferred.Experience working in inpatient rehab, LTACH, or SNF/SAR referral processes.Understanding of CMS guidelines and insurance authorization practices.Demonstrated ability to analyze territory metrics and referral data.Strong presentation skills and comfort speaking in front of key referral sources.Able to respond to highly variable workload demands.Proven ability to lead and influence peers without formal authority.Strong organizational knowledge and time management across multiple facilities.Skilled in conflict resolution, coaching and providing constructive feedback.Familiarity in workflows across the territory and system.Physical Requirements for Essential Job Qualification
Levels:
None (No specific requirements)Occasionally (Less than 1/3)Frequently (1/3 to 2/3)Majority (More than 2/3)Remain in a stationary position: Majority
Traverse or move around work location: None
Use keyboard: Frequently
Operate or use department specific equipment: None
Ascend/Descend equipment or ladder: None
Position self to accomplish the Essential Functions of the role: None
Receive and communicate information and ideas for understanding: Frequently
Transport, position, and/or exert force:
Up to 10 pounds: Occasionally
Up to 25 pounds: _____
Up to 50 pounds: _____
Up to 75 pounds: _____
More than 100 pounds: _____
Other weight: Up to___ pounds _____
Other: _____
Compensation based on experience, starting from $41.18.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.