QUALIFICATIONS 
• Graduate of Registered Nursing Program or Registered Practical Nursing Program holding current registration from an accredited School of Nursing.
• Bilingual FR/EN preferred.
• Pharmaceutical program experience is required.
o Vast knowledge of Blood Bank processes is an asset.
• Progressive responsibilities in team management required.
• Assists with program quality improvement initiatives.
• Strong combination of project management, performance analytics, client management, casemanagement and people skills.
• Strong organizational and project management skills with implementation.
• Strong computer and software skills\: Excel, Word, Outlook, Adobe Acrobat, CRM database entry,web portals, teleconferences, web-based meetings.
• Ease with working independently and making decisions using sound judgment, and meeting deadlines.
• Proven customer relationship and/or account management skills with direct client interaction.
• Positive attitude and motivational drive for conflict and resolution.
• Strong strategic thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Familiarity with PIPEDA and how it applies in a confidential patient environment.
• Travelling may be required.