21 Market Street, Lockport, NY, USA | MCI: Clinical Services | Salary | 57,500-63,000 per year | Full Time | Health, Dental, Vision, PTO, 403B, Paid Holidays Overview Catholic Charities of Buffalo is hiring a full-time Clinic Supervisor for the Monsignor Carr Institute in Lockport, NY. This role involves overseeing daily operations of OMH-licensed outpatient behavioral health clinics, providing administrative and clinical supervision, and ensuring high-quality client care. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all. Job Responsibilities + Oversee daily clinic operations to ensure smooth and efficient functioning + Supervise clinical staff, providing guidance, support, and performance evaluations + Develop, implement, and review clinic policies and procedures for compliance with healthcare regulations + Coordinate and manage patient care, including scheduling appointments and managing patient records + Address and resolve patient complaints and issues to ensure high patient satisfaction + Develop and manage the clinic's budget, including ordering and maintaining inventory of supplies + Recruit, hire, orient, and train new clinic staff members; provide ongoing training and development for existing staff + Ensure all clinical operations comply with local, state, and federal laws and regulations + Maintain accurate records of patient treatment and progress + Promote adherence to high ethical standards, consistent with the Catholic Charities' Corporate Compliance Program, Code of Ethics, legal mandates, labor laws, NYS Justice Center, NYS OMH, managing contractual regulations, and other accreditation standards + Communicate regulations, standards, applicable policies, and procedures to team members and monitor compliance + Utilize electronic medical record (EMR) database system reports/queries to monitor and manage productivity and quality clinical performance + Respond to crises and high-risk/safety concerns; identify and implement corrective action as necessary + Assist in developing and implementing continuous quality improvement (CQI) processes + Provide coverage as needed to meet clinic and client needs; may hold a small caseload at times Minimum Qualifications + Master's degree in social work, mental health counseling or Qualified Health Professional related field. Must hold a clinical license in NY State (LCSW/LMHC). + At least three (3) years of post-master's degree experience providing direct treatment in a behavioral health setting. + At least one (1) year supervisory experience preferred. + Exceptional interpersonal and communication (oral and written) skills required. + Demonstrated ability to engage, lead and maintain effective relationships with a clinical team + Demonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills) and produce results + In-depth familiarity with WNY community and continuum of human services (health, behavioral health and social services) systems, organizations and resources + Fluent in various computer applications (e.g. Word, Excel), electronic database systems and electronic health records + Experience with 10e11 EMR system a plus + Requires travel - must possess valid NYS driver license and agency-required level of auto insurance coverage and be able to travel as needed within the eight county WNY region. + Must be prepared to work a flexible schedule in order provide person-centered care and participate in agency-related activities/events that may take place outside of typical business hours. What We Offer + 40 hours per week + 13 paid holidays + 25 PTO days per year (Pro-rated based on first year start date) + Comprehensive health, dental & vision offerings for full-time + Employer-paid life insurance for full-time + Ancillary benefit offerings for full-time + Flexible Spending Account (FSA) option for full-time + Health Savings Account (HSA) when electing a high deductible health plan for full-time + Employer-paid Employee Assistance Program (EAP) + 403b Retirement Plan (Eligible a fter first pay period) with employer contribution after six months Applicants must reside in New York State to be considered . Compensation range may vary based on factors including but not limited to skills, education, location and experience.   Apply today at: https://ccwny.applicantpro.com/jobs/ As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact recruitment@ccwny.org .