Site: Wentworth-Douglass Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Our practice is located at 7 Marsh Brook Drive, Somersworth, NH 03878. We are one of the largest and most trusted providers of orthopedic care in both the Seacoast region and the state of New Hampshire. Whether our patients need a joint replacement or have suffered a traumatic injury, they can count on our team of specialists!

We have been a leader in sports medicine for more than 30 years, with practices located in Somersworth, Lee and Portsmouth. We are the official orthopedists and team physician group for the University of New Hampshire in recognition of our advanced training and ability to understand complex sports injuries.

Patients with an orthopedic or sports-related injury to muscles, bones or joints can receive same-day care at a Mass General Brigham Orthopedics Walk-in. Our walk-in locations are staffed by expertly trained clinicians, providing physical examinations, diagnostic imaging (including x-rays), and comprehensive evaluations to ensure fast, accurate diagnosis and treatment that puts you on the road to recovery as soon as possible. On-site casting and bracing are available. The Walk-in is available to anyone in the community with no appointment necessary.

We are seeking a 32-hour Clinic/Practice Assistant to join our Orthopedics Walk-In team! The schedule will consist of Sunday-Thursday (with the possibility to include Saturday hours at some point in the future).
Monday: 7:30am-3:00pm
Tuesday 7:30am-2pm
Wednesday 7:30am-2:00pm
Thursday: 7:30am-3:30pm
Sunday: 7:45am-1:15pm

We are looking for someone with scheduling flexibility as the practice hours are are 8:00am-8:00pm M-F, 8am-1pm Saturdays and 8:00am-1:00pm on Sundays so hours could be staggered during this time frame for coverage.

 

Job Summary

This Clinic/Practice Assistant will sit at the front desk for our walk-in clinic.

Patients with an orthopedic or sports-related injury to muscles, bones or joints can receive same-day care at a Mass General Brigham Orthopedics Walk-in. Our walk-in locations are staffed by expertly trained clinicians, providing physical examinations, diagnostic imaging (including x-rays), and comprehensive evaluations to ensure fast, accurate diagnosis and treatment that puts you on the road to recovery as soon as possible. On-site casting and bracing are available. The Walk-in is available to anyone in the community with no appointment necessary.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care?
No

Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders, and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
-May monitor patients in waiting room and responds to any needs for information.
-Assists in patient flow processes.

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
healthcare office experience 0-1 year required

Knowledge, Skills and Abilities
- Basic Proficiency with all Office Suite.
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

 

Additional Job Details (if applicable)

This role is responsible for registering, scheduling, and checking in patients on a walk-in basis, as well as other reception and secretarial tasks for the department. These include managing patient and therapist’s schedules, answering the telephone, scheduling appointments, completing accurate registration, as well as various additional tasks related to patient care and the overall operations of the department. The individual will work closely with other team members to ensure positive patient experiences. 

 

Remote Type

Onsite

 

Work Location

7 Marsh Brook Drive

 

Scheduled Weekly Hours

32

 

Employee Type

Regular

 

Work Shift

Rotating (United States of America)

 

Pay Range

$17.36 - $22.75/Hourly

 

Grade

2

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.