Job Description:

Job Title: Clinic Manager

Department: Primary Care

Location: Saint Louis, MO

Shift type: Full-time

Job Summary:

As a Community Support Specialist, you will be responsible for overseeing daily operations of assigned clinics and programs, which may include behavioral health, dental, and healthcare services. As part of the leadership team, the manager supports the strategic direction of the organization, ensures compliance with regulatory requirements, maintains high-quality patient care, and leads administrative and clinic team members to drive efficiency, service excellence, and team development.

Key Responsibilities:

Create and maintain an environment in which clients, personnel, and stakeholders are treated with dignity and respect. 

Maintain necessary quality management practices to ensure all relevant standards are adhered to. 

Responsible for the supervision of assigned staff including performance coaching, evaluation completion, performance management, and other duties associated with supervision.

Provide support for leadership as they influence team members’ performance.

Monitor provider schedules, no shows and cancellations.

Assure front office billing/check-in/check-out deficiencies are corrected. And assure appropriate workflows are developed to minimize deficiencies.

Oversight of benefit verification for patients.

Assure appropriate work flows are developed and followed to enter data in to the database within the appropriate timeframes and that data is retrievable in a meaningful manner.

Complete billing audits.

Coordinate with billing department to assure all charges, payments and adjustments are completed within timeframes.

Oversight of filing, quantitative chart review systems and compiling chart information

Maintain positive, professional relationships with referral sources, clients, and coworkers, adhering to Code of Ethics and clinic policies, promoting positive relationships and program growth.

Facilitate education, awareness and provision of current policies, procedures and informational materials for team members.

As a member of the local leadership team, assist in identifying staffing pattern needs, make recommendations and fill open positions.

Support leadership in interviewing, hiring, training annual performance evaluations and termination of personnel as well as other HR questions or issues.

Participate in local and organizational strategic planning.

Assist with identifying new sources of funding and expansion/enhancement of current services.

Other duties as assigned by the Supervisor

Education and/or experience qualifications:

Graduate from an accredited college or university with a Master’s Degree or Bachelor’s Degree is required. A Master’s Degree, CPA, Internal Audit Certification or Juris Doctor would be preferred.

At least seven (10) years’ experience in area of degree.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.