Job Description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Objective:

As a Service Manager, you will be a champion of the “Sunbelt Safety Culture” in the Service Department. Ensuring that all personnel and visitors comply with the regulations, guidance, and best practices established by OSHA/ANSI, Federal, State, and local laws, and all policies put forth from the Sunbelt Safety Department and Climate Control Leadership. The Service Manager will promote and embrace the CC Branch Family Culture. The Service Manager, you will help lead the Service Department Team in all aspects of Safety to include = Power Up, Take 10, Proactive Events, Safety Metrics, Truck and Trailer safety compliance (DOT) and Weekly Power Up Talk / Engagement Wednesday. You will direct the servicing of company equipment in a safe, timely and effective manner. You will manage company assets and inventories of parts and merchandise various computer systems, digital apps, and paperwork as prescribed by the company. You will train and develop a staff of technicians with varying skillsets and hone your team into an efficient department that produces a safe and friendly atmosphere, high quality work, in an organized and efficient process that meets the needs of the customers and the company.

Position Responsibilities:

Requirements:

Safety and People

Apply and execute the Sunbelt safety culture at the branch, on job sites and with all team membersAssist in staffing branch with service team members to support businessWork with leadership and region technician to set up training and development of service teamPrepare weekly work schedules and on call schedules to support customers, operations, service callsMonitor work schedules and overtime hours / cost

Branch Operational Standards

Manage the repair and maintenance of company owned gear and equipment (Ready to Rent, Returned, Down)Evaluate all equipment after repairs, maintenance or safety checksLead and manage the team on fleet readiness, and fleet managementReview and verify equipment status documents before and after rental and perform quality control checksOrder parts to maintain adequate suppliesManage parts and supply inventoryWork with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventoryHandle customer complaints regarding equipment condition or operationManage and monitor IRR repair cost and budget complianceUpdate, maintain and keep organized equipment service recordsCreate, update, close and bill work ordersFile warranty claims in a timely fashionFollow up on all TSB bulletins for claims and billingCommission new equipmentManage and monitor fleet impairment and disposals monthlyManage the disposal of solid and hazardous material waste (Batteries, used oil & filters, antifreeze, wash sludge)

Reporting Management and Understanding

Maintain equipment service and fleet status recordsOpen work order reports - warranty claim summary report - inventory management - parts & merchandise detail reporting - financial and historical trending - service department financial summaryReview, verify JSS and Job / project folder with branch manager and sales teamReview contractsCoordinate with the sales team, customer and PoSB on delivery / set upVerify labor hours and billingSet up supplies, vendors and materials  Review job / project folders with BM and team on daily, weekly, monthly cadenceVisit job / project sites to support and provide customer service and build relationshipsPerform other duties as assigned by the manager

Education & Experience:

Valid driver’s licenseExtensive experience in the repair and maintenance of self-propelled platforms and liftsHVAC CertificationOSHA 10 CertificationKnowledge of work planning and scheduling and other supervisory activitiesStrong understanding of equipment capabilities and safety requirements.Clear perspective of maintenance and repair issues in the industryPlanning and management experienceComputer literacyReporting experienceInventory management experienceAbility to train others in a safe and positive mannerExperience with organizing presentations and delivering information to individuals and groups

Base Pay Range: $55,200.00 - 65,550.00

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes health, dental and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP and length of service awards. You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following time off from work, subject to Sunbelt’s policies: twelve to twenty-five vacation days depending on years of service; five sick days; six paid holidays, two paid half day holidays, two floating holidays, one inclusion day, and one volunteer day (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.