Client Technology Onboarding and Strategy Analyst

GTS Client Implementation team is seeking a versatile individual with strong analysis and program management skills to help transform the operating models of key clients, while assisting with delivery of multi-year client onboarding programs. The successful candidate must possess skill in complex business analysis with expertise in program management and documentation; excellent verbal, written, and presentation skills; a proven ability to liaise between business/implementation and technology teams front to back; and strong collaboration skills. 

Job Description:

Support head of the function with overall demand management, strategic projects and financial management

Facilitate environment strategy discussion, and support delivery of technology solutions across client programs

Facilitate design of the program milestone planning and sequencing of the phases

Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams

Accountable for Monitoring expenditure costs against deliverables as the program progresses on behalf of the program. Work collaboratively with resource managers across STT to Ensure the project is appropriately staffed across all activities according to approved scope, timeline, deliverables; Escalate any shortfalls for resolution

Manage risk to the program's successful outcome and change control process

Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements 

Monitor all work streams and activities leveraging standard tools and established processes. Be responsible for adherence to project costing and management tools such as JIRA, CA PPM etc.

Collaborate with other teams to share approaches, develop best practices, and improve team capabilities to successfully migrate clients

Maintain an excellent working knowledge of the STT Alpha Platform perform subject matter expert activities, consultancy, and implementation activities.

Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.

Ensure that the highest level of the Code of Conduct is displayed in your behavior.

Provide appropriate management information as required to support business unit decision making.

Support the ‘Risk Excellence’ culture within the business.

Run meetings/workshops as needed

Qualifications:

Bachelor’s degree in technology, finance, business or equivalent,

Minimum 2 years related experience in financial services projects

Demonstrate understanding of Operations processes and procedures and an ability to learn quickly.

Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing.

Experience with designing new solutions by analyzing requirements, studying system capabilities, and writing detailed business requirements. Very strong interest in the underlying detail of the analysis is a must.

Knowledge of Investment Management lifecycle is preferred

Knowledge of SDLC methodologies

Attention to detail and problem solving a must

Experience with Microsoft Office tools Word, Excel, Project, and Visio is required

Who we are looking for

A highly qualified client implementations manager to support complex client onboarding technology projects across the full range of services to Alpha clients. The role will involve overseeing multiple workstreams covering the full scope of services committed to our clients and developing joint project governance and comprehensive implementation plans ensuring risk and issues are effectively managed and projects are delivered on time and to scope. Candidates should have prior experience on Client Implementation technology engagements.  

What you will be responsible for

As Technology Client Implementations manager, you will

Lead significant, strategic, complex cross-organizational technology client on-boarding initiatives from pre-sales estimates to delivery

Facilitate environment strategy discussion, and support delivery of these solutions

Accountable for the design the program milestone planning and sequencing of the phases for the program

Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams

Accountable for Monitoring expenditure costs against deliverables as the program progresses on behalf of the program. Work collaboratively with resource managers across STT to Ensure the project is appropriately staffed across all activities according to approved scope, timeline, deliverables; Escalate any shortfalls for resolution

Manage risk to the program's successful outcome and change control process

Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements 

Monitor all work streams and activities leveraging standard tools and established processes. Be responsible for adherence to project costing and management tools such as JIRA, CA PPM etc.

Collaborate with other teams to share approaches, develop best practices, and improve team capabilities to successfully migrate clients

What we value

These skills will help you succeed in this role

Leadership and ability to bring together and influence teams across different levels and disciplines within the organization

Strong critical thinking, problem solving, decision making and relationship management skills

Experience in managing large scale, multi-location projects, across multiple business lines and corporate functions

Culture traits – Choose to own it, Break through Silos, Deliver results through integrity

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence, and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems, and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.