Step into a pivotal role as a Technical Implementation Manager, where you'll lead the charge in onboarding our clients with state-of-the-art payment and cash management solutions. Our dynamic team is dedicated to pushing the boundaries of innovation, ensuring seamless integration and exceptional client experiences

As a Client Technical Onboarding Vice President in Payments, you will be responsible for leading the technical implementation of payment solutions for both corporate and financial institutional clients. You'll collaborate closely with our Product, Digital Channels, Sales, and Implementation teams to facilitate client onboarding across various JP Morgan payment channels, leveraging Host-to-Host, SWIFTnet FileAct, and API technologies. Be at the forefront of our initiatives to attract new clients and deliver seamless, end-to-end implementations that optimize their payment and cash management processes.

Job responsibilities

Lead the technical implementation of payment solutions for a diverse, global portfolio of corporate clients, ensuring high-quality service and successful project delivery

Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones 

Conduct in-depth technical scoping meetings with corporate clients to understand their current systems and future need, ensuring alignment with JP Morgan channels and industry standards

Draft and present comprehensive SOWs, clearly outlining project deliverables, and timelines

Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements

Serve as the technical advisor for clients, providing guidance on best practices, problem-solving during implementations and identifying opportunities to streamline and enhance payment processes

Collaborate with cross-functional teams, including Product, Sales and Implementation to ensure client satisfaction from pre-sale to post-implementation

Contribute to the ongoing development of payment solutions by providing feedback, and insight to Product teams.

Required qualifications, capabilities, and skills

Strong project management skills

Good understanding of payment systems, including ISO XML standards, SWIFT, APIs, and H2H file transmissions

Excellent knowledge of Cash Management solutions and Treasury services 

Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

Experience working in client-facing role, with a demonstrated ability to build relationships and support clients

Track record of driving results by taking initiative

A collaborative team player who can work cross-functionally with Product, Sales and Technology teams