If you’re passionate, curious and ready to make an impact, we’re looking for you to help us grow our businesses for the future.

As a Technical Implementation Manager II within the Client Onboarding Team, you will be responsible for developing relationships with multiple clients while handling their onboarding needs. You will resolve routine and complex inquiries in a fast-paced client-facing environment, provide problem resolution by phone or email requests, educate clients regarding products they utilize for their expense reporting needs, and support client engagement of card and e-payable acceptance. You will also serve as an account manager, assisting clients with reports, new products, and coaching over the phone concerning these products, as well as suggesting best practices based on client needs. This role plays a pivotal role in working directly with clients to provide a best-in-class experience, requiring the ability to work independently and provide solutions to the client.

 

Job Responsibilities:  

Partner with clients to understand business objectives and offer suitable technical solutions and data integration options.Translate client requirements into technical specifications.Act as a liaison between client technical teams and J.P. Morgan teams.Evaluate the impact of technical solutions on client business processes.Manage multiple complex projects simultaneously with creative problem-solving and judgment.Develop and lead a team of front-line managers, focusing on performance management and talent retention.Resolve complex employee and customer problems, operating with urgency and meeting deadlines.Utilize strong verbal and written communication skills to influence business partners and manage relationships.Delegate tasks, resolve conflicts, and prioritize workloads to enhance service efficiency.Participate in goal development and strategy execution, ensuring compliance with regulations.Analyze data using expertise in Windows Operating Systems and Microsoft Office tools.

 

Required qualifications, capabilities, and skills:

Minimum of 3 years of Commercial Card or Client Onboarding experienceMinimum of  3 years People Management roleAnalytical aptness to assimilate high level reconciliation solutions with detailed technical requirementsPassion for delivering a consistent, stellar client and partner experienceEnthusiasm to learn new productsThe ability to work with large, complex, and hi-profile clients. The ability to set appropriate expectations with the client and internal business partners throughout all aspects of the implementation

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.  They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

 

Work Schedule: WHEM shift (8AM-8PM CT / 8PM-8AM Manila) weekends off during training Work during US/PH Holidays