ADP is hiring a Client Svc & Product Supt Advisor

Do you a resourceful person who loves a good challenge?
Do you have a genuine interest in clients and their business?
Are you eager to learn and grow in a supportive environment?
Well, this may be the role for you. Ready to make your mark?

 

What you can expect on a typical day:

Client Support: You will help our clients resolve complex payment issues, especially involving contracts, billing, and inactive company codes (controls).  Involves partnering with multiple business units and teams to deliver a seamless client experience. Client Retention: Under the guidance of leaders and mentors, you will drive client retention by understanding and enforcing contracts, correcting errors, restructuring and negotiating contracts and renewals, and serving as backup and mentee to the Contract and Retention Team Learning: You will continually increase your knowledge and skills in payments, money movement, ERP integrations, service excellence, relationship building, contract language and negotiation, and compliance. 

In this client-facing role, you will be responsible for managing and preventing the most complex issues and situations that often lead to attrition risk, including contract interpretation, pricing and billing matters, integration challenges, and executive escalations. You are the fixer. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

Day-to-Day: Your #1 goal is to retain clients and ensure they understand the value that Payment Solutions and Wisely brings to their business. Tactically, you will achieve this by working with the Client Readiness Team and new clients on training and best practices, especially around billing and contracts to prevent future disputes. When billing and contract issues arise, you will handle the matter, including advising contract and billing changes under the guidance of Finance and Contracts and Retention Team. Additional activities include reporting on inactive clients and company codes and working with Continuous Improvement teams to develop tools and processes that warn of client attrition risk.

Give & Get: To thrive in this role, you will focus and be measured on results – client satisfaction and retention while maintaining revenue margins. You have a way with clients and internal partners that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for others to understand and take action. As a result, your client satisfaction and retention scores make you proud. You are nimble and creative. Pace should not scare you. We also have a healthy dose of fun while helping each other build and nurture our careers.

Qualifications

A minimum of  2 years’ in a role that involves billing, contracts and negotiations At least 2 years’ experience in a problem solving role with measured client satisfaction You are comfortable giving directions, communicating guidelines, and having financial and contractual discussions with moderate to high amounts of influence.

Preferred

 A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

 Experience noted above, OR

Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.