Join Onebox – Where Innovation Meets Entertainment

Onebox, a company within the Fever Group, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue..

Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.

If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.

Your Mission

We are looking for a B2B SaaS Client Success Technical to join our Business department, reporting directly to our COO.

You will take ownership of client accounts, guiding customers through every stage of their journey with Onebox. We are looking for someone with a helpdesk mindset and a passion for delivering outstanding service.

You’ll be the first line of contact for client-related technical requests and platform troubleshooting. Working hand-in-hand with Client Success, Sales, and Tech, you’ll help ensure clients get fast, effective, and proactive assistance at every step.

About the role: Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting Manage daily client requests, from incident resolution to platform configuration and data exports Provide onboarding, training, and ongoing support to help clients get the most out of Onebox Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience Support on-site operations during live events when needed Play a key role in driving customer satisfaction and identifying opportunities for improvement About you:  Experience in customer support, ideally in a SaaS environment Confident troubleshooting technical issues with a hands-on mindset Fluent in English and Spanish (written and spoken) Tech-savvy, detail-oriented, and focused on client experience Comfortable working cross-functionally with internal teams Valid driver’s license for occasional on-site support Bonus: knowledge of networks, ticketing platforms, or event tech Your benefits & perks:  Have a real impact on the company's growth and evolution Great work environment with a young, international team of talented people to work with 40% Discount on all events on Fever Health and life insurance Possibility of remote working from home!

Apply now and become part of the Onebox Customer Success team!

Want to know more about us? Check out our website www.oneboxtds.com and connect with us on LinkedIn!