FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.  

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.  

FactSet is seeking a highly motivated and detail-oriented Client Support Engineer I to join our IBS Front Office – OMS Client Services team. This role is pivotal in supporting our clients by delivering robust and timely technical solutions within the Order Management System (OMS) and Compliance space. You will work collaboratively with Global Implementation Teams to provide best-in-class support, build customized trade reporting files, and configure compliance workflows aligned with industry regulations and client-specific mandates.

Key Responsibilities:

Design, generate, and deliver customized trade report files based on client specifications and evolving regulatory requirements.Configure and test compliance rules within FactSet’s OMS to align with clients' investment mandates and operational workflows.Collaborate with clients and internal stakeholders to gather requirements and implement scalable reporting and compliance solutions.Partner with global implementation teams to support system deployments, feature enhancements, and workflow optimizations.Participate in new client onboarding by managing the technical setup of trade reporting formats and compliance rule sets.Monitor regulatory changes and industry standards to ensure alignment of compliance configurations and reporting outputs.Maintain comprehensive documentation for client configurations, internal processes, and technical procedures to support auditability and knowledge transfer.

Qualifications & Requirements:

Education:

Bachelor’s degree in Computer Science, Computer Engineering, Finance, Information Technology, or a related field.

Experience:

2+ years of relevant experience in technical support, trading operations, financial software implementation, or financial technology services.

Industry Knowledge:

Understanding of buy-side and/or sell-side trading workflows, order management systems (OMS), and execution management system (EMS).Familiarity with compliance rule engines and regulatory reporting requirements within capital markets.

Technical Skills:

Proficiency in database technologies for data extraction, validation, and troubleshooting.Working knowledge of scripting languages such as PowerShell or Python is a strong plus.Experience with configuration-driven platforms or compliance systems is preferred.

Core Competencies:

Strong analytical and diagnostic skills with a solution-oriented mindset.Excellent verbal and written communication skills.Highly organized, with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.

What makes it interesting?

Exposure to a broad range of cutting-edge technologies like FIX Protocol, OMS/EMS, JAVA, Oracle DB, Various server OS Platforms (Windows, Linux, Solaris etc), Scripting (shell, batch, powershell etc), VWware, Citrix, Networking skillsAbility to make a meaningful contribution to a tight-knit teamFreedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clientsDirect working relationships with the some of the most influential buyside institutions on the planet.Working alongside individuals who are true leaders in the field.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.

Company Overview: 

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. 

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.