The Role and Your Mission: As a Client Support Associate, you will play a crucial role in ensuring customer satisfaction by providing exceptional support and assistance. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our products and services.

We will count on you to:

Adhere to the customer support methodology and internal working procedures to ensure high-quality service delivery.Determine the scope of customer inquiries by seeking information and clarifications from appropriate sources and documentation.Develop and execute solutions to customer issues based on internal processes and tools.Understand the customer feedback lifecycle process: document customer feedback clearly, validate solutions, and ensure customer needs are met.Gain a thorough understanding of all products and services relevant to customer support and the end-user experience.Use customer support tools (e.g., Zendesk, Freshdesk) for tracking and managing customer interactions.Follow the delivery methodology and adopt best practices according to your role.Ensure service quality standards are followed throughout the support process.

Manage Your Activity:

Collaborate closely with the project team and team lead, providing status updates and proactively flagging any delays.Actively participate in team meetings and discussions.Demonstrate responsibility for your own development and career progression.

Build Relationships & Work Towards Developing Yourself:

Establish effective communication paths with customers and stakeholders.Seek opportunities for self-improvement and development, keeping your objectives tracker up to date.Be open to accepting and offering constructive feedback.

What You Need to Have:

High analytical skills with the ability to collect and analyze information, problem-solve, and make decisions.Technical skills to perform tasks using various customer support tools and technologies.Basic knowledge of customer service processes, including support methodologies and issue resolution.Strong communication skills, both verbal and written.Proficiency in MS Office Suite (especially Excel).Fluent in English (B2 - C1).

Your Experience & Values:

Minimum 1 year of experience in customer support or a related field.Proven track record in customer service, issue resolution, reporting, or similar roles.Previous experience with customer support management tools is mandatory.

Customer service certification or training is a plus but not mandatory.Ability to adopt a "customer-first" mindset.Strong teamwork abilities and work ethics.

Why Join Our Team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, benefits, and rewards to enhance your well-being.Enjoy a yearly budget to build your flexible benefits package (up to 20% of your annual salary).Benefit from 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, and extra buy/sell from your benefits budget).Participate in a Performance Bonus scheme.Engage in matching charity contributions, charity days off, and the Pay it Forward charity challenge.Core benefits include Pension, Life and Medical Insurance, Meal Vouchers, and Travel Insurance.Work Environment: We champion flexible working, helping you find YOUR work-life balance, whether that is standard working, flextime working, or working from home.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X..

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.