Job Description:

The Client Success Manager (CSM) is responsible for ensuring the success and growth of assigned client accounts across various industries. Acting as the key representative of the Consulting & Engineering Services (CES) organization, the CSM bridges sales and delivery, ensuring seamless service coordination across multiple offerings such as Data and AI, Custom Applications, SAP, and others. This role is focused on fostering long-term client relationships, driving revenue growth, and optimizing account performance through strategic planning and execution. While not directly responsible for sales, the CSM should have a strong technical understanding and experience in account management or sales-related roles.

This role offers the opportunity to work with a diverse portfolio of clients across different industries, coordinate cross-functional teams, and ensure seamless service delivery. The Client Success Manager is a strategic, client-facing position that requires a blend of technical expertise, relationship management, and business acumen.

Requirements:

Minimum 5 years of experience in IT, account management, or sales-related roles

Technical background (general IT knowledge, not necessarily hands-on experience)

Experience in or knowledge of working with clients across multiple industries

Fluency in English and German

Strong ability to orchestrate and coordinate teams working on complex, multi-offering accounts

Key Responsibilities

Revenue Growth

Collaborate with Market partners for account planning, leveraging industry SMEs

Manage and generate the pipeline

Ensure contract renewal readiness and secure renewals

Foster a revenue growth mindset within the CES team

Identify cross-sell opportunities and proactively create opportunities through Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams

Client Intimacy

Act as the Voice of the Client within CES

Understand and align with the Client’s goals, internal programs, and technology activities

Build and maintain relationships with key client stakeholders

Stay informed on industry trends, competitor activities, and market shifts

Revenue Management

Approve sub-$5M deals

Partner with Market teams for accurate revenue and margin forecasting

Ensure all contractual delivery obligations are met

Delivery Quality

Lead a virtual team comprising all CES personnel engaged in the account

Ensure client satisfaction with delivered work

Work closely with delivery teams to meet margin targets, optimize onshore/offshore mix, labor pyramid, and automation

Oversee delivery of fixed-price projects within time, scope, and budget

Ensure efficient resourcing and staffing speed

Account P&L Management

Own the overall account profitability and loss performance

Monitor account financials regularly to ensure profitability targets are met

Collaborate with finance and delivery to manage costs and margins

Proactively address financial risks and escalate when needed

This role offers the opportunity to work with a variety of clients across multiple industries, coordinate cross-functional teams, and ensure seamless service delivery. The Client Success Manager is a strategic, client-facing position that requires a blend of technical expertise, relationship management, and business acumen.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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