Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
What you’ll do as the Client Success Manager I
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Order Fulfillment – Process orders and quotes in a timely and accurate manner.Relationship Building – Interact and build relationships with customers on a daily basis.Customer Service – Provide for Customer operational and reporting needs.Sourcing – Process, coordinate and manage to off catalog customer requests.Project Management – Conduct account planning and coordination of needs.A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.Process
List critical processes this individual will undertake to achieve targeted results.
Order Fulfillment – Process orders and quotes in a timely and accurate manner Create quotes and orders flawlessly.Meet or exceed customer/contract SLAs on Quote deliveryMeet or exceed customer/contract SLAs on Order placementContinuously monitor open orders and expedite where neededProvide comprehensive and timely communication to customers and SalesRelationship Building – Develop solid relationships with Zones customers.Interact with customers on a daily basis.Establish relationships with multiple people in multiple departmentsConstantly communicate outstanding orders, constraints and alternatives.Coordinate and encourage Zones team member interactions with accountsCustomer Service – Provide for Customer operational and reporting needs.Provide proactive action to provide 5 star service.Have a complete understanding of the Zones Service CatalogBe the first and primary line of contact on all customer issues and concernsEngage Sales to coordinate communication of service and needs.Ensure that timely and impactful reporting is provided to the customerSourcing – Process, coordinate and manage to off catalog customer requests.Ensure custom catalog maintenance on Zones ConnectProcess project worksheets for inventory allocationsMonitor and coordinate inventory management activities. (Hardware)Monitor and provide support activities on Customer contracts (Software)Project Management – Conduct account planning and coordination of needs.Actively participate in pipeline growth and maintenance activitiesUncover future needs through constant value driven interactions.Understand account dynamics and look for ways to increase profitabilityUnderstand Zones automation capabilities and look for opportunities to provide those services to customers.Coordinate with PMO or Enterprise Operations on new customer roll outs.
What you will bring to the team:
Graduate – Any Specialization.Experience in Enterprise level salesStrong customer service skills and commitment to meet or exceed customer requirementsExcellent organization skills and process expertiseAbility to work in a fast-paced environment and meet aggressive deadlinesExcellent verbal and written communication skillsAbility to negotiate, influence, and persuadeAnalytical with excellent problem-solving skillsAbility to work with little or no supervision.Bachelor's degree in business administration or any other FieldMinimum 2-3 years of experience.Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 1:00 PM to 09:30 PM (Pk time)