Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. Our Agency Partners Success Team is a group of dynamic, high-energy professionals whose focus is to consult on Cvent’s solutions for meeting program managers, marketers and event professionals. The team resides within Cvent’s Client Services department and proactively engages some of the company’s most valuable clients. This can include supporting clients with Strategic Meetings Management Programs. Cvent offers a comprehensive solution that allows companies to implement enterprise-wide SMM programs. Cvent's SMM solution streamlines the meetings process from the planning and sourcing phases, through registration, travel booking and attendee engagement. The Client Success Manger is an integral part of the Cvent Customer Success Organization. Under the guidance of the Sr. Manager, Client Success, you will work with the team to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the client relationships. In This Role, You Will: Agency Partner / Enterprise level client account oversight Monitor user adoption and system usage, recommend strategies to increase usage/adoption Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption Monitor user compliance and recommend strategies to increase usage/compliance Create and maintain annual success plans to help client’s advance adoption, strategic meeting management and program maturity Conduct success reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives Contribute to new account implementation or guided on-boarding as the primary success owner Provide consultation on business processes and best practices as it relates to enterprise meeting management technology and event sourcing Demonstrate detailed product knowledge and gather client requirements for future product releases Document, route and track feature requests, and provide clients with updates quarterly Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales Produce client deliverables such as communications plans, SOP’s, strategic account plans, etc. Design, coordinate and in some cases conduct user training programs Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services and Marketing Contribute towards internal departmental process documentation Additional duties as assigned Here's What You Need: Bachelor’s degree or equivalent professional industry working experience strongly preferred. Advanced degree a plus 7-13 years of work experience in a Customer Success role or experience working in Fortune 500 corporation, travel, hospitality, software or other high-tech industry. Experience in working with Event Management Agency Partners preferred Prior use of online registration and booking tools preferred Experienced in developing client relationships Ability to work independently and manage multiple projects simultaneously Ability to communicate effectively with clients and internal team members Proficiency with Microsoft Word, Excel, PowerPoint and Outlook Prior use of products such as Salesforce.com, Gainsight and Zoom a plus Ability to travel up to 15% Physical Demands We are not able to offer sponsorship for this position