Client Specialist – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Specialist (CS) on the Employee Health & Benefits team, you’ll provide support to assigned Client Managers working on annual enrollment and communication projects and client and carrier projects. You will also have team responsibilities and take on additional internal projects as assigned.

This position has the ability to work out of any of our Michigan offices in Grand Rapids, Livonia or Troy.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Three years or more of administrative experienceTwo years or more experience in the employee benefit industry working with billing, claims, or other administration issuesSolid Microsoft Office skillsExcellent written and verbal communication skillsStrict adherence to the company’s rules regarding the Health Insurance Privacy and Accountability Act (HIPAA)Flexibility to arrive early and stay late, as neededAbility to operate a car and to pick up and deliver materials as neededStrong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in personAccuracy, attention to detail and ability to proof one's own work as well as the work of others; ability to work in a proactive manner to consistently deliver high-quality workExcellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and carry multiple projects through to completionAbility to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays or unexpected eventsAbility to maintain a mature, problem-solving approach; general knowledge of “how to get things done”

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/https://www.facebook.com/LifeatMMAhttps://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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