Summary:

The Client Solutions and Regulatory Support role reports to the Health & Safety Support Supervisor and is responsible for assisting The Townsend Company, LLC by coordinating bid responses, regulatory interactions, and other functions. This position supports the Health & Safety team through research, due diligence, documentation, tracking, and process creation for bid submissions, regulatory responses, and other department initiatives.

Duties, Functions, and Responsibilities:

The Client Solutions and Regulatory Support position includes the following responsibilities:

Assist Health & Safety leadership with the review and response to client bid requests. Collaborate with the Health & Safety leadership and The Townsend Company, LLC’s Legal team on matters involving federal and state OSHA interactions. Support Health & Safety operations by reviewing, updating, and maintaining the incident investigation and tracking process. Conduct research and assist with updates to safety programs and training materials, as requested. Act as a subject matter expert on designated projects and topics. Comply with all company policies, procedures, and work rules. Respond promptly and professionally in accordance with protocols during emergency situations. Perform all assigned duties accurately and on time. Provide regular and accurate reporting to the Health & Safety Support Supervisor. Perform other related duties as necessary.

 

Competencies:

Customer Service

Respond professionally to service requests and support needs.  Meet all job duty requirements.

Communication

Clearly and professionally communicate in both positive and challenging situations with employees, clients, and the public. Listen effectively and seek clarification as needed. Interpret oral and written information accurately. Document information precisely and participate constructively in meetings.

Teamwork

Balance individual responsibilities with team needs. Provide and accept feedback constructively. Contribute to a productive and collaborative work environment.

Ethics

Follow all applicable laws and regulations. Uphold organizational ethics and policies.

Safety

Follow safety and security procedures consistently. Apply appropriate safety actions using training and guidelines. Identify and correct unsafe conditions. Use and maintain tools and materials responsibly.

Education and Qualifications:

To be successful in this role, individuals must consistently demonstrate the knowledge, skills, and abilities required to perform the essential duties effectively.

Bachelor’s degree preferred, or equivalent experience. Valid driver’s license required. Three years of leadership experience in a supervisory role preferred. Solid working knowledge of tree and landscape safety standards and practices preferred.

Language Ability:

Able to read and comprehend written instructions, correspondence, and memos. Capable of drafting clear and professional correspondence. Able to effectively communicate information in both one-on-one and group settings. Bilingual in Spanish is a plus.

 

Math Ability:

Perform basic arithmetic functions.

Reasoning Ability:

Apply logic and understanding to follow detailed instructions presented in various formats. Effectively resolve problems with multiple variables in dynamic situations.

 

Computer Skills:

Proficient in Microsoft Office and other relevant computer software used to perform job functions.

Certificates and Licenses:

May be required to obtain and maintain applicable licenses and certifications.

 

Work Environment:

The employee may be exposed to:

Varying noise levels and environmental conditions. Frequent distractions and interruptions. The need to multitask effectively.

 

Physical and Work Demands:

Perform administrative duties such as typing, filing, and organizing. Respond to visual and verbal communication effectively. Adapt quickly between tasks. Communicate professionally in all situations. Perform physical tasks such as bending, reaching, sorting, and grasping. Remain effective in the presence of distractions or work frustrations. Maintain regular and timely attendance. Participate in ongoing employee and professional development. Travel locally and occasionally stay overnight (approximately 10% of the time).             Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as needed. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.   Additionally, the position may be subject to pre-employment screening, including drug screening and background check.       The Townsend Company and its family of companies are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law.