Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

 

Job DescriptionProvides project management for ongoing client sample programs through daily customer communication and contact. Be an internal liaison for clients so they only need to contact one person.Empowered to make decisions on behalf of clients to provide superior service.Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.Onboard new clients by asking appropriate questions and providing SampleKinect® trainingSubmits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)Coordinates conference calls with client and other areas of Food Solutions as needed.Contributes to assigned process improvement projects and supports implementation when neededFlexibility to participate in meetings across various time zones outside core working hoursOccasionally working extended hours in order to adhere to client deliverable timelines

QualificationsBachelor’s degree in a scientific, business or related field (or equivalent work experience)2+ years of direct food testing, high intensity customer service, or other business-related experienceExcellent customer service skills, attention to detail and ability to be persistent while maintaining tactThick-skinned – ability to receive and deliver difficult newsDemonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)Demonstrated ability to plan, multi-task and prioritizeDemonstrated teamwork, communication (written and verbal), and organizational skillsAbility to work independentlyKnowledge of other software applications (i.e. SFDC, NIMS) preferredAbility to work to multiple deadlinesAbility to learn technical chemistry and microbiology testing requirementsAbility to communicate appropriately and effectively with internal and external clientsPositive attitude and sense of urgencyExperience in a scientific or logistics environment is heavily weighted

 

Additional Information

What we Offer:

Excellent full time benefits including comprehensive medical coverage, dental, and vision options

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.