If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank. *The Opportunity* In this role, you'd perform the most complex of duties assisting clients including opening accounts, problem resolution, transaction processing, and servicing of loans.  *The Responsibilities* * Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services.  * Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices.  * Coordinates problem resolution with appropriate departments.  Informs customers of standard procedures or resolution of problem.  * Follows up, either verbally or in writing, to ensure customer satisfaction.  * Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies.  * Acts as a liaison between clients and company.  Provides feedback to sales, quality assurance and product management.  * May compile information, prepare reports or summaries, and submit for review.  * Recommends changes to existing policies and procedures.  * May provide guidance to less experienced representatives.  * Performs other duties and responsibilities as assigned.   *The Qualifications* * High School Degree or equivalent with three (3) years of customer service experience.  In-Depth Knowledge of:  * Company policies, procedures, practices, products and services.  * Banking operations, procedures, and policies.  Skill in:  * Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.  * Mathematical abilities sufficient to process and balance daily business transactions.  * Written and verbal communication skills sufficient to interact effectively with external and internal clients.  Ability to:  * Organize and prioritize workload to meet deadlines.  * Provide courteous, timely service when addressing client issues and transactions.  * Use good judgment in responding to complex client issues.  * Coach staff on client services issues.    This is the pay range that Magnit reasonably expects to pay for this position: $31.93/hour - $42.57/hour Benefits: Medical, Dental, Vision, 401K *QUALIFICATION/LICENSURE* *Work Authorization :* Green Card, US Citizen, Other valid work visa *Preferred years of experience :* 3 years *Travel required :* No travel required *Shift timings :*