Kforce has a client in NYC that is seeking a Client Services Representative III that performs the most complex of duties assisting clients including opening accounts, problem resolution, and servicing of loans. Responsibilities: * Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services * Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices * Coordinates problem resolution with appropriate departments; Informs customers of standard procedures or resolution of problem * Follows up, either verbally or in writing, to ensure customer satisfaction; Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies * Acts as a liaison between clients and company; Provides feedback to sales, quality assurance and product management * May compile information, prepare reports or summaries, and submit for review * Recommends changes to existing policies and procedures * May provide guidance to less experienced representatives * Performs other duties and responsibilities as assigned