**Join a Team Where Excellence Meets Purpose!** ManpowerGroup Talent Solutions is seeking a **dynamic and experienced Client Services Manager (CSM)** to lead the day-to-day recruiting operations for one of our premier RPO clients-a renowned leader in the North American renewable energy sector with over 40 years of groundbreaking innovation. As a CSM, you will oversee a high-performing team of recruitment professionals, managing both virtual and onsite talent acquisition efforts. You'll play a pivotal role in delivering best-in-class solutions, ensuring seamless execution, and exceeding client expectations. At ManpowerGroup, we pride ourselves on fostering a culture of excellence, collaboration, and work/life balance. If you're a results-driven leader with a passion for talent strategy and client success, this is your opportunity to make a lasting impact with a global industry leader. In this role, the Client Services Manager (CSM) oversees day-to-day recruiting processes for Talent Solutions RPO clients and directly manages a team of recruiting professionals, hybrid on-site. The PDM works with a ManpowerGroup Talent Solutions RPO Director and Client to create and implement innovative processes. Typically, the PDM will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership. Directly oversee a team of ManpowerGroup Talent Solutions RPO Recruiters, which may include coordination teams and any other support roles needed; * Work with direct reports to develop strategies and solutions to improve overall recruiting activity and client satisfaction; * Allocate workload and resources appropriately; * Conduct regular one-on-ones with direct reports to assess progress as well as strategize on Client needs; * Conduct quarterly and annual employment reviews based on scorecard performance measurements and ManpowerGroup Talent Solutions RPO value expectations; * Overall responsibility for forecasting, budgeting, and managing revenue and profitability targets; * Identify areas to grow the Client's scope of services to include additional ManpowerGroup Talent Solutions RPO and Total Talent Management offerings; * Maintain accountability for technology integrity; * Partner with Client's recruiting leadership and operational hiring managers, mid to executive level; * Analyze, develop, recommend, and implement recruitment strategies. * Work with the Client and ManpowerGroup Talent Solutions RPO team to develop recruiting metrics and benchmarks; * Develop and provide weekly and monthly reporting to Clients; * Understand business/organizational issues and challenges as they relate to staffing; * Partner with the Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design, and participating in sales meetings at Client sites; * Create relationships with community-based organizations and other centers of influence. **Education** HS Diploma required, Bachelor's Degree in related field or equivalent experience is desired. **Required Experience:** + **Minimum of 5 years of leadership experience** managing Talent Acquisition teams within a Recruitment Process Outsourcing (RPO) environment. + **Proven track record of leading and coaching teams of 50+ client-facing recruiters** in high-volume recruiting scenarios. + Demonstrated expertise in driving performance across **daily, weekly, and monthly recruiting funnel activities** , with a consistent history of meeting and exceeding hiring goals. **Qualifications and Experience Summary** + **Strategic Leadership:** Highly organized with a strategic mindset, thought leadership, and a solutions-focused approach. Demonstrated expertise in resource leadership and team management across multiple industries. + **Recruitment Expertise:** Proven experience in recruiting and managing recruiters across diverse sectors, including manufacturing, transportation, and energy, with a strong emphasis on high-volume recruitment. + **Financial Acumen:** Hands-on experience with P&L responsibilities and deep familiarity with program finances and their impact on overall RPO business operations. + **Recruitment Strategy Development:** Skilled in building candidate personas and designing recruitment strategies with measurable outcomes, leveraging specific resources to achieve results. + **Client Relationship Management:** Expertise in addressing and resolving client dissatisfaction, successfully turning around issues to create positive outcomes and long-term partnerships. + **Team Leadership:** Experienced in leading high-performing recruitment teams in high-volume environments, ensuring a high level of organization and operational efficiency. **Key Skills and Attributes** + Track record of designing, implementing, and managing enhanced recruitment strategies for both high-volume and niche hiring needs. + High sense of urgency with proven ability to multi-task and prioritize in fast-paced, dynamic environments. + Consultative approach to managing and resolving complex client challenges effectively. + Demonstrated success in process improvement and operational excellence, supported by the use of metrics to drive outcomes. + Strong people management skills, employing positive and effective strategies to leverage team strengths and exceed organizational goals. + Financial management expertise, including budget development and oversight. + Extensive experience in hiring, training, and developing high-performing recruitment teams. + Proficiency in recruiting-related technologies such as ATS, CRM, and sourcing software. + Advanced skills in Microsoft Office (Word, Excel, and PowerPoint) for developing client business reviews, analyzing data, and managing budgets. **Organization:** Talent Solutions RPO **Salary: 82,500 - 100,000** **Incentive (if applicable)- Yes** **Benefits: ManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance and Disability for Staff and Consultants, as well as 401K.** **ManpowerGroup is an equal opportunity, affirmative action workplace and does not discriminate against any applicant for employment on the basis of race, religion, creed, color, national origin, citizenship, marital status, pregnancy, age, gender, gender identity or expression, sexual orientation, disability or protected veteran status.** ManpowerGroup is an EO/AA Employer/Minorities/Veteran/Women/Disabled/LGBT ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.