Acts as the clients primary point of contact for all day-to-day and account level inquiries.
Seeks out clarification or additional information from clients as needed to document internal processes and supplier work standards.
Ensures the accuracy of all documentation and reporting submitted to clients.
Communicates process and system changes and issues to all levels; continues to track and stay involved until all changes are implemented and issues resolved.
Acts as a liaison with IT, Finance, Audit, Media, Affidavits, Performance Management and/or other internal departments to accomplish Client goals.

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