Client Services Lead, Europe Location London Business Area News and Media Ref # 10045186 **Description & Requirements** Bloomberg Media are looking for an ambitious, customer-service orientated leader to join our European Client Services team, which manages a range of cross-platform, cross-discipline programmes anchored in custom content as well as integrations and wider commercially strategic partnerships. Strong relationship and project management skills are critical, as you'll be working directly with clients and independently leading project teams from kick off through to completion. You'll need a strong command of our full suite of services and products, as well as analytical expertise around performance data in order to help make the right recommendations to our clients at the right time to drive client success and revenue growth. We’re looking for someone who will be viewed by our clients as an extension of their own team: someone who truly understands their business and continually adds strategic value. Although this is an individual contributor role, there is also an expectation for an experienced, operator who is comfortable with senior stakeholders and strategic decision making prowess that leads to improved business outcomes. You will be required to demonstrate outstanding leadership through communication, collaboration, operational excellence and measurable strategic outcomes. **We’ll trust you to:** + Act as a senior point of contact for key clients across complex media projects, ensuring client satisfaction and nurturing long-term relationships through high-quality delivery and effective communication + Oversee the smooth running of creative projects from start to finish, including managing day-to-day project schedules, creative deliverables, internal meetings and reviews & working closely with creative, account and operational teams, to deliver high-quality work, on time and on budget + Develop a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges. Actively guide towards client goals / KPIs throughout project and delivery, with a view to renewal and growth + Be a strategic partner offering consultation and advice throughout the project lifecycle and feed back into the business via internal stakeholders. Identify upsell opportunities and help pitch clients on new engagements + Actively manage campaign performance tracking & optimizations (alongside key stakeholders such as Traffic/PCM/Social) + Build strong, trusting relationships and own communications with internal partners ensuring they feel supported and clear on direction. Provide strategic and operational support as needed with a focus on problem-solving, improving efficiency, and championing collaboration + Update internal systems with required project updates, ensuring that all documents adhere to internal guidelines and best practice processes + Support the Head of Client Services, Europe, in building a culture of respect, trust, excellence and appreciation both within client services and the wider media team + Show awareness of, and constant curiosity for, current marketing / media trends, feeding growth opportunities and innovative ideas + Demonstrate knowledge of internal processes and owners (utilize networks to get things done), look for opportunities for continuous improvement of processes and systems. **You’ll need to have:** + 5-7 years of experience in an account management, project management or integrated production role in an agency or media setting + Experience with international video production and/or in the European region + Proven success launching large-scale integrated media campaigns + Broad understanding of media and marketing trends, as well as their impact on business strategies + Demonstrated ability to work in a fast-paced, dynamic environment with limited guidance + Willingness and ability to travel when needed + Positive, can-do attitude, with a desire for continuous personal and professional development. + Calm disposition when working to deadlines **If this sounds like you:** Apply if you think we're a good match. We'll get in touch to let you know the next steps Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net