Client Services Director
Pertemps
We’re looking for a dynamic, strategic leader to shape and scale our clients Customer Success function — someone who’s passionate about building meaningful customer relationships, leading high-performing teams, and driving business growth through exceptional experiences.
This is a remote role with some travel to client sites needed as and when required, paying a salary up to £100k DOE.
Duties:
Design and implement a forward-thinking customer success strategy that drives product adoption, reduces churn, and fuels customer satisfaction, loyalty, and expansion.Inspire and grow a team of Customer Success Managers and Client Executives. Foster a high-trust, collaborative environment built on empathy, accountability, and a shared commitment to delivering impactful customer experiences.Champion a culture of excellence, where team targets aren’t just met—they’re exceeded.Build and maintain senior-level relationships with key customers. Step in when necessary to support your team in navigating complex challenges and high-stakes opportunitiesTake responsibility for achieving team and company targets related to customer retention, renewal, and upselling.Lead regular customer reviews to assess satisfaction, identify opportunities, and drive action plans to improve customer experience and outcomes.
Experience:
You’re a confident communicator who can build trust, resolve conflicts, and influence stakeholders at all levels.You approach decisions with data, insights, and a clear understanding of the bigger picture.You have a track record of leading high-performing teams — coaching, motivating, and holding individuals accountable to results.You know how to grow accounts by delivering value, spotting opportunities, and driving strategic conversations that lead to expansion.Senior-level experience in Customer Success, Account Management, or a similar role — ideally in a fast-paced CX or SaaS company and or BPODeep knowledge of customer experience platforms, especially Zendesk or Amazon ConnectExperience implementing metrics-driven success programs and performance frameworks
This is a remote role with some travel to client sites needed as and when required, paying a salary up to £100k DOE.
Duties:
Design and implement a forward-thinking customer success strategy that drives product adoption, reduces churn, and fuels customer satisfaction, loyalty, and expansion.Inspire and grow a team of Customer Success Managers and Client Executives. Foster a high-trust, collaborative environment built on empathy, accountability, and a shared commitment to delivering impactful customer experiences.Champion a culture of excellence, where team targets aren’t just met—they’re exceeded.Build and maintain senior-level relationships with key customers. Step in when necessary to support your team in navigating complex challenges and high-stakes opportunitiesTake responsibility for achieving team and company targets related to customer retention, renewal, and upselling.Lead regular customer reviews to assess satisfaction, identify opportunities, and drive action plans to improve customer experience and outcomes.
Experience:
You’re a confident communicator who can build trust, resolve conflicts, and influence stakeholders at all levels.You approach decisions with data, insights, and a clear understanding of the bigger picture.You have a track record of leading high-performing teams — coaching, motivating, and holding individuals accountable to results.You know how to grow accounts by delivering value, spotting opportunities, and driving strategic conversations that lead to expansion.Senior-level experience in Customer Success, Account Management, or a similar role — ideally in a fast-paced CX or SaaS company and or BPODeep knowledge of customer experience platforms, especially Zendesk or Amazon ConnectExperience implementing metrics-driven success programs and performance frameworks
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