In a dynamic, client and technology-oriented environment, you will be responsible for managing and providing solutions to customer issues. You will also support Relationship Managers in maintaining and developing relations.

Your Responsibilities:

• Manage customer queries and provide solutions to customer issues

• Deliver training on our online portal and trade lifecycle, and customized trainings for customers

• Help to organize in-house trainings for customers

• Conduct regular service reviews with key customers, and address any issues  

• Proactively develop relationship with key customers and deepen understanding of their needs

• Visit key customers independently and with RM in the region

• Establish and maintain relationships with existing and prospective customers

• Identify the needs of prospective clients in assigned areas for settlement and custody and work with RM to deliver solutions

• Work closely with RM on deepening existing relationships, sales pitches, and refer any potential business to RM

• Ensure customers’ satisfaction

• Keep abreast of product and technical developments

• Support team-related matters such as documentation, agreements, KYC etc.  

Our Requirements

• Business / Finance/ Economics diploma/degree and/or a related discipline

• At least 5 Years of relevant banking experience

• Incumbent must possess a pleasant deposition and with a high level of energy and initiative

• Customer-centric and service-oriented

• Excellent communication, interpersonal and presentation skills with high EQ

• Responsible & committed, meticulous, highly organized, and able to work independently

• Able to work under pressure and meet tight deadlines

• Confident, well-groomed and with a good command of spoken and written English

• Competent in Microsoft Office: Outlook, Word, Excel and Powerpoint