Job Title: Client Services and Logistics Associate

Overview:

We are seeking a highly organized and customer-focused Client Services and Logistics Associate to join our team. This role is ideal for someone with a strong background in customer service and order management who thrives in a fast-paced environment. You will be instrumental in ensuring smooth operations across departments while delivering exceptional service to our clients.

Responsibilities:

Run daily reports for customer orders and ensure accuracy before transferring them to the production screenCommunicate internally with various teams to manage timelines and logistics, averaging 8–10 orders dailyAct as the primary contact for customers through phone, email, and in-person interactionsGuide new customers through the onboarding process, including account setup, product selection, and schedulingAssist with inquiries related to product availability, water quality, delivery timelines, and pricingManage recurring orders and delivery schedules to ensure consistent and timely serviceHandle issues related to deliveries, product concerns, or service changes swiftly and professionallyMaintain detailed customer records, including service history and delivery preferencesFollow up with clients to ensure satisfaction and foster long-term relationshipsCollaborate with internal departments to align service execution and customer needs

Essential Skills and Qualifications:

Minimum of 2 years of customer service experienceStrong data entry and order entry capabilitiesProficiency with Microsoft Office, especially Excel; QuickBooks experience is a plusComfortable handling inbound calls and professional communicationProven record of punctuality and dependable attendance

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mechanicsville,VA.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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