The IT Service Desk Analyst provides first and second line support to all system users. Working with other IT management and staff, the candidate will ensure that the operations of the IT Service Desk support Enerflex business strategy and priorities at their location or other assigned locations.
Principle Responsibilities and Duties• Provide Tier I and II support for desktops, network printing, and supported software.
• Provide Tier I and II support for business tools such as SAP and other software as required.
• Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems of Enerflex.
• Responsible for the delivery of some onsite IT Infrastructure administrative services which may include:
o Security Services (access control and security infrastructure management)
o Backups and Restoration
• Participate in IT project services initiatives that include solution design.
• Provide onsite technical support as required.
• Build/image IT equipment, manage assets and deploy to end users
• Proven ability to successfully collaborate with a group of systems and business professionals in a service-group capacity.
• Strong leadership and teambuilding skills (hands-on)
• Takes initiative to identify opportunities / problems and ensure appropriate action is taken.
• Strong analytical, communication and process skills
• Strong insight into energy and manufacturing business processes
• Strong knowledge of IT Infrastructure (desktop hardware and software, network infrastructure, servers, and communication systems)
• Broad understanding of technologies used in manufacturing and service business.
• Experience with supporting IT General Controls in the area of service support
• ITIL certification or experience would be an asset.
• Degree/diploma in Computer Sciences or equivalent
• Excellent verbal and written communication skills
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, bend, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move more than 40 pounds.
About Us:
Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.
What Enerflex Offers You:
Full time employees enjoy the following benefits:
Generous healthcare, dental and vision plans 401(k) employer matching Generous paid time off program Employee equity plan Tuition reimbursement Fun office environment
Enerflex is an Equal Opportunity Employer
Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.