Are you ready to lead a dynamic team in delivering best-in-class service to our COS clients? Join us as a Client Service Sr Manager, where you'll leverage your expertise in treasury and cash management to drive innovative solutions and foster long-term client partnerships. This role offers the opportunity to make a significant impact on client satisfaction and operational excellence.

As a Client Service Sr. Manager in our COS, you will lead a team dedicated to advising moderate to complex clients, ensuring high-quality service delivery. You will play a crucial role in building strong client relationships and driving strategic initiatives that enhance service delivery and operational excellence.

Job Responsibilities:

Lead a team of Client Service Managers, Sr Associate, Associates and Analysts professionals in delivering exceptional service to COS clients.Develop innovative solutions in treasury and cash management to meet client needs.Foster long-term client partnerships through strategic initiatives and team leadership.Establish and maintain productive relationships with internal stakeholders.Analyze complex data to identify trends and opportunities for service improvement.Coordinate complex tasks and manage change to achieve strategic objectives.Guide process improvement initiatives to enhance service delivery.Address client inquiries promptly and manage the Client Escalation process.Promote a culture of continuous improvement within the team.

Required qualifications, capabilities, and skills:

6 years of experience in leading and managing a team in a client service environment.Advanced skills in client relationship building and stakeholder management.Expertise in treasury and cash management.Advanced communication skills, including change management and strategic communications.Proficiency in analyzing complex data to identify trends and opportunities.Strong process and task management skills.

Preferred qualifications, capabilities, and skills:

Experience in fostering a culture of continuous improvement and innovation.Proven ability to influence and drive mutually beneficial outcomes.Familiarity with the Client Escalation process and proactive client concern resolution.