Job highlights

Qualifications

Strong candidates will possess supervisory experience, a positive attitude, and a friendly demeanor towards both animals and peopleAttention to detail, the ability to multi-task, and a strong understanding of high-quality customer service are essential for success in this positionExcellent knowledge of client service and communication center operationsStrong organizational skillsStrong client relations and interpersonal skillsIntermediate to expert computer skillsExcellent oral and written communication skillsStrong supervisory skillsSelf-starter and team playerStrong client service backgroundAbility to lift up to 40 pounds2 years of supervisory experience required

Benefits

Medical insuranceDental insuranceVision insurancePaid vacation/sick days401(k)Generous employee pet discounts

Responsibilities

The Client Service Supervisor plays a crucial role in ensuring high-quality patient care and excellent client service within the veterinary practiceThis position is under the direction of the Hospital Manager and involves a wide range of complex administrative activities that support effective business operationsThe Supervisor is responsible for managing finances and accounting, marketing and promoting services, staffing and human resources, and other discretionary activities that contribute to the overall success of the organizationThe ideal candidate for this role is a reliable self-starter who thrives in a challenging, fast-paced environmentThe Supervisor will also be expected to maintain a flexible schedule to meet the needs of the business, which may include working days, evenings, and weekendsIn this leadership role, the Client Service Supervisor will oversee the day-to-day operations of the client service areas, ensuring that the front office runs efficiently and effectivelyThis includes training and mentoring staff, resolving client complaints, and enforcing policies and proceduresThe Supervisor will also work closely with the Hospital Manager to assist in daily operations and provide recommendations for improvements in workflow processes and client service needsResponsible for the day-to-day client service areas of the front office and internally with departmental relationsInterview, train, coach, develop, mentor, and take disciplinary action as appropriate for staffDirect on-the-job training to develop employee skill sets and advise employees of performance requirementsAssist Hospital Manager with day-to-day operationsResolve informal client complaints and maintain and report on these issues to the hospital managerEnsure efficient day-to-day running of the front office, including enforcement of policies, procedures, and protocolsIdentify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the hospital managerMake decisions on behalf of the department utilizing good judgment in the best interest of the hospital and clientsCoach employees and direct reportsAssist in the development and delivery of employee evaluations for the front desk with the hospital managerAssist in the development, implementation, and maintenance of reporting tools and queries needed to manage the businessHandle communication of financial information to clients and doctorsAct as a liaison between the front office and other department supervisors

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Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.