Client Service Representative/Hospital Assistant, AERA
Ethos Veterinary Health
Client Service Representative/Hospital Assistant
Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ, wants YOU to be our next team member.
Founded in 1977 by a visionary team of veterinarians, the Animal Emergency Group was created to meet the growing demand for specialized around-the-clock emergency care for pets. As one of the first hospitals in the nation dedicated exclusively to small animal emergency medicine, it set a new standard in veterinary care. Recognizing the need for expanded services, the hospital evolved into Animal Emergency & Referral Associates (AERA) in the mid-nineties, introducing a range of veterinary specialties to better serve the local pet community. In 2016, AERA further strengthened its commitment to exceptional pet care by expanding its emergency services to operate 24/7, 365 days a year. From its humble beginnings as an after-hours clinic to its status as a premier multi-specialty veterinary hospital, AERA remains dedicated to innovation, expertise, and compassionate care for every pet it serves
Compensation:$21 as base hourly compensation+$$ Overnight differential offeredSchedule:Part TimeWednesday & Thursday9pm – 7amWhat You’ll Do:Communication: Act as the bridge between doctors and clients, providing updates on patient and financial matters, answering questions, and addressing concerns with empathy and professionalism.Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories.Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.Crisis Management: Tackle challenging situations with grace, positivity, and a “Can Do” attitude.Key Responsibilities:Provide financial and patient updates for in-hospital patients.Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.Maintain exam rooms and facilitate seamless client appointments.Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.Ensure proper documentation of all communications and procedures in patient records.Qualifications and Skills Sought:At least 2 years of veterinary reception experience, preferably more.Strong interpersonal and client communication skills with a passion for assisting others.Exceptional multitasking abilities, organizational skills, and attention to detail.Dependable, proactive, and team-oriented with a positive attitude.Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!Why You’ll Love This Role at AERA:Make a meaningful impact by being an advocate for pets and their families.Work alongside a compassionate and talented team dedicated to excellence in veterinary care.Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.Be part of a workplace that values your contributions and supports your growth.Benefits Include:401(k) with matchingHealth, Dental, and Vision insuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program and Discounts (including Pet Discount)Professional development Uniform stipendStudent Debt Assistance6 Paid HolidaysRecover Training and Certification for qualified staffFear Free Training and Certification for qualified staffCE Reimbursement for qualified staffAccess to VetBloom for RACE-approved continuing education and trainingIf you’re ready to take on a rewarding role that combines communication, organization, and compassion, we’d love to hear from you. Apply today and become an essential part of a team where your efforts truly make a difference—one pet and one family at a time!
For more information about our hospital, please visit https://www.aeravet.com/
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service
Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ, wants YOU to be our next team member.
Founded in 1977 by a visionary team of veterinarians, the Animal Emergency Group was created to meet the growing demand for specialized around-the-clock emergency care for pets. As one of the first hospitals in the nation dedicated exclusively to small animal emergency medicine, it set a new standard in veterinary care. Recognizing the need for expanded services, the hospital evolved into Animal Emergency & Referral Associates (AERA) in the mid-nineties, introducing a range of veterinary specialties to better serve the local pet community. In 2016, AERA further strengthened its commitment to exceptional pet care by expanding its emergency services to operate 24/7, 365 days a year. From its humble beginnings as an after-hours clinic to its status as a premier multi-specialty veterinary hospital, AERA remains dedicated to innovation, expertise, and compassionate care for every pet it serves
Compensation:$21 as base hourly compensation+$$ Overnight differential offeredSchedule:Part TimeWednesday & Thursday9pm – 7amWhat You’ll Do:Communication: Act as the bridge between doctors and clients, providing updates on patient and financial matters, answering questions, and addressing concerns with empathy and professionalism.Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories.Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.Crisis Management: Tackle challenging situations with grace, positivity, and a “Can Do” attitude.Key Responsibilities:Provide financial and patient updates for in-hospital patients.Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.Maintain exam rooms and facilitate seamless client appointments.Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.Ensure proper documentation of all communications and procedures in patient records.Qualifications and Skills Sought:At least 2 years of veterinary reception experience, preferably more.Strong interpersonal and client communication skills with a passion for assisting others.Exceptional multitasking abilities, organizational skills, and attention to detail.Dependable, proactive, and team-oriented with a positive attitude.Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!Why You’ll Love This Role at AERA:Make a meaningful impact by being an advocate for pets and their families.Work alongside a compassionate and talented team dedicated to excellence in veterinary care.Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.Be part of a workplace that values your contributions and supports your growth.Benefits Include:401(k) with matchingHealth, Dental, and Vision insuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program and Discounts (including Pet Discount)Professional development Uniform stipendStudent Debt Assistance6 Paid HolidaysRecover Training and Certification for qualified staffFear Free Training and Certification for qualified staffCE Reimbursement for qualified staffAccess to VetBloom for RACE-approved continuing education and trainingIf you’re ready to take on a rewarding role that combines communication, organization, and compassion, we’d love to hear from you. Apply today and become an essential part of a team where your efforts truly make a difference—one pet and one family at a time!
For more information about our hospital, please visit https://www.aeravet.com/
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service
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